Gabriel Basco

Enterprise Integration Specialist

TechnologyGovernment & Public ServicesExecutive CoachSpainCall Center SupervisorCall CenterSystem AnalystITEngagement ManagerConsulting

An ITIL Expert with strong skills in building and leading high-performance teams. Skilled in identifying problems and implementing eective solutions. Experienced in analyzing data, working under pressure, and maintaining a professional presence. A dependable and adaptable professional known for a clear, results-driven approach to achieving objectives. Proven ability to unite diverse individuals into cohesive, goal-oriented teams that deliver measurable results. Focused on continuous learning and improvement, always seeking to enhance both personal and professional capabilities.

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Work Background

Systems Engineer

IndoticaSystems Engineer

Jan. 2022 - Jan. 2025Designed and implemented home automation systems with networked control servers. Integrated routers, switches, and hubs for stable and secure communications. Enabled mobile application connectivity for remote system management. Conducted performance testing and optimized network reliability.

Production Manager

Inerza-Contactel UTEProduction Manager

Jan. 2004 - Apr. 2023Spain, Santa Cruz de TenerifeDirected operations for over 150 IT specialists providing 24x7 technical support. Managed Help Desk, systems, and telecommunications services across multiple clients. Implemented ITIL best practices to reduce incident resolution times and improve service quality. Planned staffing and scheduling to maintain SLA compliance for round-the-clock operations. Developed standardized processes for escalation and root cause analysis.

IT Consultant

Sun MicrosystemsIT Consultant

Jan. 1998 - Dec. 2004Designed and implemented mission-critical internet infrastructures achieving 99.999% uptime. Supported clients in ITIL adoption to streamline incident and change management. Collaborated with development and support teams to ensure system scalability and reliability.

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Efficient IT Support Solutions

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