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Work Background
TactfulChief Experience Officer
Jul. 2023Responsible for the product experience across developing and implementing our AI-powered digital customer engagement solutions in hospitality, medical, banking and other verticals. • Driving productisation and product-market validation through direct sales and international distribution channels.
• Managing process of establishing integrations with industry solutions and delivering valuable use cases for specific customer user cases.
• Inspiring and leading our organisation and channel partners on improving customer experience design through conversational AI solutions. Tactful is a leading omnichannel communications solution for growing businesses. Tactful AI is operating independently of Dstny as of January 2023.
DstnyChief Platform & Innovation Officer
Jul. 2021 - Jun. 2023Leading the platform organisations as part of the group's PE-backed 'buy and build' strategy to harmonise acquired tech stacks and development organisations. • Successfully achieved the transformation of the Telepo (Sweden and India) and Escaux (Belgium and Romania) software engineering teams and facilitated the new architecture approach based on the strengths of the teams into a clear and compelling product vision.
• Responsible for the successful transformation of the Tactful AI (UK and Egypt) omnichannel customer engagement company and facilitated the simplification of their go-to-market strategy and commercial product re-launch into Europe.
• Championed human-centric product design and software development approaches including the introduction of Scaled Agile concepts to the group leadership. Dstny is Europe's largest cloud business communications provider for SME's and service providers.
Powerpeers ConnectChief Technology Officer
Jan. 2019 - Jun. 2020Amsterdam Area, NetherlandsTransformed the product and technology teams from a local energy retailer into a new company with an agile-first organisation with a fully cloud-based software-as-a-service proposition for sales globally. Powerpeers is the largest peer-to-peer energy sharing marketplace in the world with over 35,000 active customers in the Netherlands.
Pretty Good KnowledgeChief Product Officer & Co-Founder
May. 2017 - Dec. 2018AmstrerdamCo-developed the 'Automated Decision Intelligence Architecture,’ with an amazing team including William Binney (ex-NSA Technical Director) and Kirk Wiebe (ex-NSA Senior Analyst). We successfully delivered various analytics projects in banking, insurance, and government. Pretty Good Knowledge was a data analytics company enabling governments and corporations to benefit from intelligence agency-level prescriptive analytics capabilities while respecting the human right to privacy.
ABN AMRO LeaseHead Change & Innovation (CIO)
Sep. 2015 - Feb. 2017Utrecht Area, NetherlandsRe-defined and transformed the complete Business Technology organisation to better support international expansion. Renewed the investment plan by strategically re-using available technologies. Dramatically accelerated the development and launch of the new customer portal through design sprints and agile processes. ABN AMRO Lease is one of the largest providers of asset-based financing in Western Europe.
DLLTransformation Manager
Sep. 2012 - Sep. 2014Eindhoven Area, NetherlandsAchieved the integration of the Athlon subsidiaries across Western Europe into the global organisation within nine months. Later, took the role of strategic advisor on a global cloud and enterprise mobility programme. De Lage Landen (DLL) is the world’s largest vendor finance provider, operating in over 30 countries.
Ebullient Business BuildersDigital Leadership Advisor
Aug. 2012Advising and coaching leaders navigating digital transformation, AI-driven innovation, and digital product development challenges – helping them move from complexity to clarity, uncertainty to confidence, and ambition to execution. Engagements include:
• Product validation and pre-sales support for smartphone telematics solution,
• Cloud application strategy and leadership coaching for a newly appointed CTO for a commodities trading company,
• Digital business application architecture design, solution selection and IT Director coaching for a boutique Fashion brand,
• Technical due diligence regarding automation software in the automotive industry,
• Customer loyalty and data management project for a European hotel chain,
• Strategy alignment workshops for Saas company management team,
• Transformational leadership coaching programme for a global Chemical company,
• Customer experience design training and facilitation for an Asian retail group,
• Sustainability Sprint and workshop facilitation with multiple organisations,
• Various other product, technology and leadership engagements.
LeasePlanChief Information Office & SVP
Jan. 2008 - Jul. 2011GlobalFundamentally restructured the central functions to focus on value: business process management, business intelligence, indirect procurement, information security, and enterprise architecture. Achievements include launching the first mobile app for mobility / leasing in Europe and establishing the first successful central data warehouse in the group. LeasePlan Corporation is the world’s largest provider of mobility and fleet solutions, with over 1.3 million vehicles under management.
LeasePlanStrategy Director
Jan. 2007 - Dec. 2007GlobalResponsible for geographic expansion for the group, developed structure for analysing geographic potential and a ‘lean thinking’ method for country start-ups. Actively supported the new local management to achieve their early successes. LeasePlan Romania is the new country start-up which achieved break-even faster than any country office in the LeasePlan Group.
LeasePlanProject Director
Jul. 2005 - Dec. 2006The Netherlands and AustraliaProvided transformation strategy and corporate oversight for this AUS$60 million transformation programme which resulted in the successful change of the company’s fundamental business design. LeasePlan Australia was the first mobility / leasing company to achieve a fully automated work flow for the entire customer journey from ordering to delivery and the first successful SAP implementation in the "full service leasing" industry.
LeasePlanManaging Director
May. 2004 - Jun. 2005IrelandManaged the establishment of the company in Ireland and continued migration of group subsidiary services with a P&L of €30 million and over 30 employees. LeasePlan Information Services is the internal shared-services company providing application development and hosting services to the group.
ABN AMRO Lease HoldingProject Executive - Data Center Shared Services
Sep. 2001 - Dec. 2004The Netherlands and IrelandResponsible for establishing an internal shared services technology company.
SolutionBank (Baan Business Systems)Senior Enterprise Resources Planning Consultant
Apr. 1999 - Jul. 2000United StatesFulfilled various roles on ERP enabled business transformation projects, primarily in the semiconductor industry.
SolutionBank (Baan Business Systems)Enterprise Resources Planning Consultant
Jan. 1998 - Mar. 1999United States and CanadaProcess and system consulting on business improvement projects, primarily with an engineer-to-order manufacturing company.
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