KinessoVice President, Global Reporting Solutions
Sep. 2020 - Apr. 2023United States• Successfully established Reporting & Analytics offering, globally. Increasing client adoption, revenue, internal & external satisfaction (NPS) and reducing team attrition. o Bottom-line impact: $4M in billings growth in 2 years, achieved 15% operating margin, establishment of 2 incremental, client billable disciplines (Website & Martech, Data Governance).
• From “Us vs Them” to “One Team”: Cross-functional team development effort across multiple locations with video chats, clear roles & responsibilities, communication guidelines, and knowledge sharing
• Hired, developed, and retained talent with expectation matrix, learning plans, pyramid writing skills, and mentoring system.
• From manual data collection & cleansing to automated data solutions I customized data pukes to integrated on-going decision consulting as well as improved data process with systematic tagging, upgraded ad-tech stack and highly automated ETL, and dynamic client dashboards.