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Work Background
USAFHuman Resources Manager
Mar. 2022• Provided strategic leadership and supervision to Joint Military Forces and Civilian DOD personnel, enhancing operational efficiency in customer support programs.
• Served as the Casualty Services Program Manager at March ARB, offering comprehensive support to Next of Kin of deceased and missing personnel, facilitating access to death gratuity pay, veteran’s affairs, social security benefits, and insurance claims.
• Delivered expert counseling on rights, benefits, and entitlements to service members and families, assisting commanders with casualty services and preparing Death Reports.
• Acted as a knowledgeable counselor for the Survivor Benefit Plan, providing information during briefings and assisting members in understanding retirement options.
• Ensured compliance with policies related to line of duty, casualty reporting, deployment lines, benefits entitlements, RAPIDS/DEERS, and family care plans, guiding commanders and personnel in these military programs.
• Served as Site Security Manager for ID card, DEERS, and RAPIDS operations, ensuring accurate documentation and eligibility verification for CAC issuance while training personnel in security protocols.
• Addressed inquiries through written, telephonic, and electronic communications, ensuring clarity and compliance with CAC issuance procedures and coordinating with other service branches for effective resolution.
• Served as the installation family care advisor, instructing unit commanders on the Family Care Program's importance and ensuring compliance with family care plans in MilPDS.
• Utilized office automation software, including spreadsheets and word processing, to streamline operations and enhance productivity.
452 Force Support Squadron (This is a federal job)Human Resources Manager
Jan. 2017 - Mar. 2022• Provided leadership and management for Joint Military Forces and Civilian DOD employees. • Developed and implemented internal policies and procedures for customer support programs, including casualty services. • Assisted Next of Kin of deceased and missing personnel with benefits applications and provided counseling on rights and entitlements. • Managed ID card and DEERS programs, ensuring compliance and efficient service delivery. • Advised on personnel policies and administrative issues, ensuring compliance with Air Force retention programs. • Briefed personnel on assignments, promotions, separations, and benefit programs. • Created and maintained personnel records, including promotion rosters and requests.
Social Security Administration (This is a federal job)Legal Technician
Jun. 2012 - Aug. 2014• Provided comprehensive clerical and technical support for Administrative Law Judges (ALJs) and professional staff in SSA's hearing offices, expediting case processing for claims under the Social Security Act. • Typed, reviewed, and submitted a variety of legal documents and reports, including those containing medical terminology. • Scheduled hearings, initiated contact with claimants and agency personnel, and explained procedures to provide program information. • Transcribed and prepared final decisions from audio recordings and handwritten drafts, maintaining accuracy and clarity. • Managed and updated legal publications, ensuring the office law library remained current and relevant. • Prepared annual and quarterly reports and audit letters, utilizing computer systems for data entry and research. • Coordinated travel arrangements for domestic and international trips for legal staff. • Assisted in executing legal closings, trials, and wills alongside office attorneys. • Provided problem-solving support to staff and escalated issues to management when necessary. • Participated in data analysis, offering effective suggestions for optimal solutions. • Managed external visitors, distributed mail and email, and handled communications via phone. • Conducted research on statutes and legal precedents, contributing to preliminary case preparation and hearings.
452 Operational Group (This is a federal job)452 OG Stan and Eval
Jun. 2011 - Sep. 2014• Prepared special studies and staff reports, adapting to changing program requirements while• Provided clerical and administrative support for the 452 OGV Stan and Evaluation Testing Monitor. • Acted as the primary contact for the squadron commander on Government Travel Card, Defense Travel System, and Government Purchase Card programs. • Developed and maintained office procedures and records to ensure efficient operations. • Offered guidance on administrative requirements, including fuel efficiency logs. • Established testing schedules and coordinated facilities for assessments. • Addressed issues in accordance with training and instructions to ensure compliance. • Assisted in locating appropriate guidelines and references for specific cases. • Updated tracking systems and suspense records for effective document control. • Maintained accurate time and attendance records. • Coordinated travel arrangements and prepared travel orders. • Reviewed and distributed incoming mail, prioritizing items for supervisor attention. • Managed data assets and databases for effective information storage and retrieval. • Created manual and electronic filing plans for organized documentation. • Assisted military personnel and responded to inquiries about report statuses and compliance deadlines. • Utilized Microsoft Office Suite for administrative tasks and data management. • Collaborated with AMC MAF Operations to input and track fuel logs in compliance with USAF standards. • Ensured pilots and crew completed necessary tests to fulfill mission requirements. • Managed procurement of office supplies with the squadron purchasing card, adhering to military guidelines. • Demonstrated self-motivation and proficiency in achieving goals, with a willingness to learn new programs. • Prepared special studies and reports, adapting to changing program requirements while maintaining quality maintaining quality and efficiency.
United States Air ForceHuman Resources Manager
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