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Work Background
CAROLINA KIDNEY ASSOCIATES, PAPractice Administrator
Jan. 2023 - Feb. 2025Greensboro, North Carolina, United StatesAdministrator for a large nephrology practice with over 17 providers.
• Led the relaunch of Phreesia for patient self-scheduling, appointment accelerator, and appointment confirmations, reducing no show rate by 50%.
• Streamlined office workflows via Providerflow, MedEvolve, and Phreesia. Onboarded new IT and accounting partners.
• Managed resources for special projects, like transitioning CK Vascular procedures to a new location.
Greensboro PediatriciansPractice Administrator
Jul. 2018 - Jan. 2023Greensboro, North Carolina, United StatesTo bring value to the business, I oversee talent acquisition, training, professional development, performance management, employee relations, and legal compliance with state and federal labor laws. I direct ongoing training and quality assurance initiatives to maintain risk management. I develop and implement human resource polices, productivity initiatives, and staffing plans within the company, budgeting to meet patient expectations and financial needs of the company. I create an environment where employee engagement and feedback promote positive change. I evaluate vendor contracts and services to weigh level of service vs. practice needs and cost. Selected Achievements: Spearheaded immediate projects and deployed all changes with accurate communications, and updates as required for optimal operations during Covid-19 or any emergent environment. Without having written policies available to staff, I updated the practice's employee handbook to include current policies and procedures. I published the handbook online to increase availability to all employees. Improved the employee performance and coaching discussions to include an annual meeting and quarterly conversations for the manager and and employee to meet, one on one, during scheduled times. Developed and introduced an online patient registration platform creating streamlined work processes; achieved a significant increase in patient and employee satisfaction as a result.
Cone HealthPractice Administrator
Nov. 2010 - Jun. 2018Greensboro/Winston-Salem, North Carolina AreaSpearheaded talent acquisition and training, coached and evaluated employee performance, and utilized 360 Feedback to deliver confidential feedback to employees. I organized monthly staff and departmental meetings to engage staff and improve communications. I participated in RIE’s at other HeartCare locations to facilitate development and implementation of process improvements. I collaborated with the director and executive vice president to drive consistency and efficacy of Northline site operations. I also addressed patient concerns with care and compassion. Selected Achievements: Managed the practice's $2.5M clinic expansion/renovation project from launch to completion; expansion doubled the available square footage and additional created space physicians and treatment areas. Introduced the lean management concept to the Northline location through daily huddles around the MDI board; lean management helped team resolve challenges efficiently and develop and improve operational processes. Created and controlled annual budget; explained variances; exceeded budgeting expectations through effective tracking and management of resources.
The Southeastern Heart and Vascular Center / Cone HealthHuman Resources Operations Manager
Nov. 2010 - Oct. 2013Greensboro, North Carolina, United StatesI partnered with owners on all human resources functions, including recruiting, onboarding, training, payroll, employee relations, and compliance. I processed weekly payroll for all physicians and staff. I administered annual benefits enrollment. Reviewed, revised policies and procedures and communicated to all employees in a timely manner. I supervised the medical records team to include scheduling, work allocation, training, and problem resolution; coached and mentored teams, evaluated performance, recommended personnel actions; and motivated employees to achieve peak productivity and performance. I managed accounts payable and ensured entry of correct codes for budgeting purposes. I also researched and complied data for inclusion in requests for vendor quotes to secure the best offer. Selected Achievements: Led initiative to reduce operating expenses which involved reviewing current vendor contracts and RFPs, implementing a par system, and renegotiating contract terms. Negotiated an outstanding bill by 50% to facilitate Southeastern Heart and Vascular and Cone Health merger. Oversaw the implementation of an electronic medical system from paper charts, abstracting data from 26K paper charts.
Yost and Little Realty, Inc.Licensed Broker / Realtor
Jun. 2005 - Dec. 2010Work with Clients to arrange the sale of property. Determine the market value, method of marketing plan and presentation of property. Advise on terms of sale and negotiations. Arrange attorney, inspections and vendors prior to closings. Assess buyers' needs and locate properties to inspect. Assist on finance and insurance options. Continually attend classes to maintain up-to-date information on changing contracts, forms and Real Estate laws and maintain an active Real Estate License.
Bank of AmericaHuman Resources Generalist, Assistant Vice-President
May. 1998 - Jun. 2000Greensboro, North Carolina, United StatesI partnered with the management team to develop and direct a human resource agenda supporting the department, the bank, and 750 associates. I interviewed, hired, onboarded, and offboarded employees, led performance reviews and wrote conference reports and action plans. I processed unemployment claims and submitted EEOC responses. I collaborated with managers to promote strong conflict resolution methods, maintain strict confidentiality, and apply company guidelines and procedures. I also coordinated and delivered career counseling to associates. Additional Experience as Marketing Relationship Manager, Personnel III Officer, and Recovery Analyst for Bank of America. .
Bank of AmericaHuman Resource Generalist, Assistant Vice President
Jul. 1996 - Jun. 1998Served as a business partner to the management teams in Commercial Loan Services in Charlotte and Retail Loan Services in Greensboro, supporting approximately 750 associates. Assisted managers in maximizing results through strong conflict resolution skills and the application of company guidelines and procedures. Provided career counseling to associates. Responsibilities included; interviewing, hiring, performance reviews, conference reports, action plans, terminations of employment, unemployment claims, EEOC responses.
Bank of AmericaPersonnel Officer
Jun. 1995 - Jul. 1996Served as a Recruiter and Generalist for 3 regions in the Community Bank, supporting approximately 350 associates, travelling 3-4 days a week. Effectively built relationships with the Regional Executives, as well as all levels of management and associates. Responsibilities included; recruiting, conducting assessments, hiring, orientations, leaves of absences, retirements, conference reports and action plans, terminations of employment and exit interviews.
Bank of AmericaRecovery Analyst
Jun. 1993 - Jun. 1995Analyzed accounts after charge-off, identifying internal and external customer needs, making decisions and solving problems based on the individual charge-off. Experience with auto repossessions and real estate foreclosures, working to protect bank assets. Represented the bank in civil court cases. Participated in the Empowerment Group, working with management and associates to identify opportunities to improve policies and procedures.
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