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Work Background
YMCA of Metropolitan AtlantaMembership Service Representative II
Jun. 2024Atlanta, Georgia, United StatesResponsible for responsible for efficiently and effectively carrying out the duties and functions of the Member Service area. Promoted to Team Lead within 4 months.
Member Service. Contribute to membership retention through positive attitude, knowledge of systems, attention to detail, and problem-solving skills. Member Operations. Represent and sell appropriate memberships and programs. Support special events. Process improvement. Daily shift reports.
Member Relations: Greet, engage, and/or tour prospective members and program participants. Leverage Policies and Procedures: Adhere to and implement all policies and procedures listed in the training maual and as new policies are implemented. Attend all trainings required. Handle emergencies concerning center, staff, and/or members.
CarMaxCustomer Service Specialist
Jun. 2021 - Dec. 2021United StatesResponsible for working with different departments and teams to help resolve customer questions/issues and help to influence and educate customers on their accounts. Work with customers to ensure an excellent car buying experience. Customer Service Performance is rated daily.
Inbound Call Service. Resolved customer issues and answered questions regarding their accounts.
Customer Education. Helped customers understand their accounts. Showed them how to read their account statements and navigate their online account portals. Assisted customers in understanding payment options, finance charges accrual, late fees, and credit reporting. Maintained detailed records of customer interactions. Collaboration. Partnered with other departments/personnel in resolving customer concerns (within the guidelines of company policies and applicable laws).
Audrey Dorsey Coaching + ConsultingRemote Office Manager
Jan. 2021United StatesResponsible for maintaining the operations of a 24-year-old boutique consulting firm. On-line Executive Coaching Program. Developed SkyLab’s first on-line sales funnel. Leveraged LinkedIn to target middle/senior level corporate leaders. Managed the sales pipeline, webinar logistics, and program delivery.
Technology. Responsible for all software purchase decisions, software setup, and hardware functioning, troubleshooting, and maintenance. Date entry. Monthly summaries. Information expert. Data interpretation. Financials. Use QuickBooks for weekly budget reconciliation, invoicing, and preparation of tax return material.
Frozen Flame Candle ShopFounder/CEO
Jan. 2020Atlanta, Georgia, United States
MOD PizzaStaff/Customer Service
Oct. 2019 - Mar. 2020Kennesaw, Georgia, United States- Responsible for cash register checkout - Trained on, helped lead foodservice operation
- Provided customer service that met/exceeded corporate standards
- Provided simple maintenance support
Your Pie Franchising, LLCStaff/Customer Service
Dec. 2018 - May. 2019Buckhead, Georgia, United States- Responsible for cash register checkout - Helped lead foodservice operation
- Provided customer service that met/exceeded corporate standards
- Provided simple maintenance support
Kennesaw State UniversitySummer Camp Counselor
Jun. 2015 - Jul. 2019Kennesaw, Georgia, United States-Counselor for Day Camp
-Helped lead specialty classes, including cooking, and robotics instruction
-Completed First Aid and CPR training
YMCA of Metropolitan AtlantaCamp Counselor
Jun. 2014 - Jul. 2014Atlanta, Georgia, United States-Successfully competed against over 400 adults for 1 of 20 counselor positions
-Completed intensive counselor training program (20 hrs.)
-Facilitated a safe/energetic camping experience for day-camp participants
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