Priscilla Venturini

Office Administrator/Customer service

ConsultingBusiness OwnerData Entry SpecialistData EntryCopywritingAdministrative AssistantAssistantLive ChatChat SupportClient Relations SpecialistCustomer ServiceSupport SpecialistCall CenterTranslatorProofreader

Service Coordinator and Quality Manager Responsible to fulfill NIST/Cgcre INMETRO standards for the company calibration services Responsible for Development and maintenance of Quality Management System Supervise a group of eight Field Service Engineer (FSEs) Coordinate with customers, service providers, and suppliers to get service and parts to the customer's satisfaction Analyze Field Service Reports, open BP Warranties, and perform database maintenance Maintain customer satisfaction at maximum service by coordinating customers and service providers with technical assistance Increased Parts and Service Sales, supported business growth initiatives, and developed aftermarket business opportunities Use Salesforce.com to document and communicate with MTS Sales and Service personnel Priscilla Ferreira Wu Pg. 2 Atlas Copco North America, Rock Hill, SC 2008-2009 Contracts Manager Reviewed purchase orders from Project Managers and examined post-award contract documents to monitor compliance of contract terms and conditions to insure uniform application of contractual policies and procedures Modified the terms & conditions and created an addendum in order to ensure compliance with company Quality objectives Negotiated with customer terms and conditions on any areas of conflict Responsible for quality of service for contract administration. Balfour Beatty Construction, Charlotte, NC 2007-2008 Staff Accountant Prepared cash forecasts, revenue estimates, and expenditure projections for planning and budgetary purposes and to support budgetary and program staff Prepared journal entries and reconciled general ledger and subsidiary accounts Executed monthly financial statements, including distributing monthly revenue and

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