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Work Background
PresentablyPresentation Specialist
Apr. 2024
Zurich MunicipalPublic Services Segment Manager
Apr. 2018 - Jul. 2023
Zurich Insurance Company LtdHead of Regional & National Broker Underwriting
Jun. 2016 - Apr. 2018
Zurich Insurance Company LtdSenior Portfolio Manager
Dec. 2014 - Jun. 2016Gloucestershire / HampshireResponsible for driving the development and implementation of the pricing and underwriting strategy for the Motor Personal Lines portfolio, across Direct, National and Regional broker channels, plus strategic partnerships. Focused on market pricing activity to ensure achievement of both top line GWP plans and bottom line COR. Key Responsibilities: - Delivery of business and underwriting strategy via pricing decisions
- Performance monitoring and business planning
- Consideration of new opportunities and renewal of existing arrangements
- Internal/external stakeholder management
- Development of pricing process, frameworks and systems
- Line management responsibility
Endsleigh Insurance Services LimitedMotor Account Manager
Feb. 2012 - Dec. 2014cheltenhamResponsible for growth of Endsleigh’s motor account, predominantly in the student, graduate and young professional market. Includes ownership of all components relating to the performance of the account, such as acquisition and retention strategies, product development, and extracting commercial value. Key Responsibilities: - Business development
- Management and development of key accounts
- Management of sales performance
- Compliance and product governance
- Management of internal stakeholder relationships
Endsleigh InsuranceClaims Experience Manager
Apr. 2011 - Feb. 2012Interim role, with responsibility for defining the customer engagement strategy at point of claim. Working within the eCommerce Division, the role involved consideration of online strategies and emerging technology, in addition to successful 'proof of concept' development.
Endsleigh InsuranceClaims Supervisor
Mar. 2005 - Apr. 2011CheltenhamProgressed from the direct handling of motor claims, to supporting the establishment and subsequent leadership of the customer (first party) fraud team. Responsibility was for the delivery of indemnity savings against target, resulting from the identification and management of fraudulent claims. This involved; - operational/line management
- development of team expertise
- identification and implementation of opportunities to improve fraud detection - identification and progression of initiatives to support other KPIs (claims lifecycle, complaints etc)
- application of sound knowledge in both TCF principles and FOS practices
- quality monitoring and audit
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