Christos Iliopoulos - COO, Scale Up

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Work Background

FreelanceOperational Excellence Lead

Jun. 2024Greece

SpotawheelHead of New Cars

Sep. 2023 - Jun. 2024Athens, Attiki, Greece

instacarOperations Director

Jul. 2022 - Sep. 2023Athens, Attiki, Greece• Led the transformation of the Operations Department, scaling the team from 17 to 35 members, achieving a 300% fleet size increase while maintaining a utilization rate of >90%. • Designed and implemented Sales tool and CRM automations, resulting in a consistent MoM new bookings increase of >10% and improved maintenance costs efficiency by ~30%. • Designed the proprietary hyper-automated platform upon which all Operations departments run and co-led the implementation project with the CTO. • Owned sourcing, maintenance, and staffing budget, demonstrating strong financial management skills and achieving significant operational improvements.

FlexCarCommercial Director

Jun. 2021 - Jun. 2022Athens, Attiki, Greece• Built and ran the Commercial Department, scaling the team from 1 to 8 members, demonstrating strong leadership and team-building skills. • Grew the fleet by 3x and created a 5x order pipeline, ensuring business continuity and operational efficiency. • Designed and implemented the Commercial Strategy, owning the P&L and maximizing growth potential through effective financial management.

efoodProduct Manager Logistics

Dec. 2020 - Jun. 2021Greece• Led the product design and launch of the efood market and pharmacy new verticals, achieving seamless integration and operational efficiency. • Coordinated local and global tech and product teams, successfully migrating Delivery Hero services to the efood platform. • Revamped the Order Tracking feature, resulting in accurate tracking and a >50% drop in customer care incidents.

BluegroundOperational Excellence Manager

Sep. 2019 - Dec. 2020New York City Metropolitan AreaDeveloped and implemented the outsourcing of the US Customer Care operations, achieving >$1.5M in annual savings and increasing NPS by ~5 points globally. • Procured, interviewed, shortlisted, and selected BPO partner, negotiating contracts and developing the project chart, ensuring cost-effective solutions. • Led cross-functional teams to deliver all tasks on time, ensuring timely project launch with no KPIs drop, demonstrating strong leadership and operational excellence. Created and owned roadmap to optimize check-in process globally, enhancing operational efficiency and customer satisfaction. • Supported CEO and Director of Operational Excellence in designing new client-facing Booking & Check-In Flow, improving user experience and reducing check-in time by 60%. • Developed Check-In loss analysis model and monthly reporting framework, leading to a 70% reduction in check-in CSAT losses and improved reporting accuracy. • Developed NPS weighted loss analysis framework, increasing global NPS by ~12 points YoY, demonstrating strong analytical and problem-solving skills. • Co-led key company metrics improvement plan, achieving significant operational enhancements and contributing to overall business goals. • Collaborated with the Director of Operational Excellence to drive continuous improvement initiatives, showcasing leadership and strategic thinking.

Optimal Supply Chain S.A.Special Project Manager

Sep. 2016 - Sep. 2019General Mills Co-Packing Project • Evaluated project based on client needs and ran it end-to-end • Did cost-profit analysis, found and handled vendors, and managed line installation • Engineered manufacturing, QA, logistics, and business processes • Developed new products and owned pricing • Manage account with yearly growth 5% • Material, production, and logistics planning based on client needs • Report on project progress quarterly and yearly Dry Goods Plant Sector • Owned sector Operations and Production • Responsible for the launch of more than 10 new SKUs • Work with QA, Technical Dpt, Logistics, and Finance • Initiated and implemented OEE Framework and updated production processes resulting in 7% productivity increase and 6% wastage drop • Continuing process improvement & update leading to zero customer complaints • Took over struggling account and maximized client satisfaction, leading to 9% growth in sales • Trained and led two line managers and team of twelve workers Haagen Dazs Cafés Cyprus • Mapped out product mix and materials for Haagen Dazs cafés • Analyzed sales and utilization, identifying root causes of high wastage rate • Developed and launched utilization tracking tool on Excel • Designed stock taking and reporting processes and trained café managers in consistent and correct implementation • Reduced material wastage by 18% • Performed monthly sales analysis and statistics • Performed quantitative and qualitative menu analysis and suggested item re-pricing or discontinuation Green Cola Co-Packing Project • Analyzed project logistics needs and strain on plant infrastructure • Cooperated with client in material mapping • Set up ERP database and BOMs • Designed labelling and palletization • Managed account for the first six months of the project • Planned for production, materials, and logistics based on rolling forecast

Athinaiki Pastelopoiia IKEPlant Manager

Aug. 2015 - Sep. 2016Koropi, Greece-Planned operations and production of pasteli and cereal bars. -Developed more than 30 recipes of pasteli and cereal bars and engineered production and packaging processes. -Ensured stock replenishment of raw materials. -Designed quality assurance procedures.

CHB GROUPAssistant Production Supervisor

Apr. 2015 - Aug. 2015Nafplio- Operated juice ultrafiltration line - Maintained machinery - Performed and improved quality control procedures

Titan Cement Company SAEnvironmental Intern

Jun. 2009 - Aug. 2009Athens, Greece- Ran and evaluated a prototype environmental efficiency protocol - Organized environmental and plant efficiency database - Evaluated plant efficiency for all Titan cement plants and future compliance of plant permits