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Work Background
Gracie Louise Owner
Nov. 2018 - Oct. 2024Houston, Texas, United States★ Drove comprehensive business strategies across marketing, sales, and inventory management, resulting in streamlined operations and enhanced departmental collaboration, boosting efficiency and profitability. ★ Utilized data analytics and consumer insights for inventory sourcing and market trend analysis, increasing sales and customer engagement through informed decision-making. ★ Achieved a notable 200% ROI in 36 months by implementing advanced inventory sourcing strategies, highlighting a strategic approach to financial management and operational cost reduction.
First National Bank of DurangoInternal Retail Banking Coach
Mar. 2017 - Feb. 2018Durnago, CO★ Collaborated with the CEO to restructure the retail banking organizational framework, bolstering operational efficiency and aligning staff roles with strategic goals. ★ Led the overhaul of the onboarding process and introduced a comprehensive training platform, resulting in a 17% increase in staff productivity and fostering leadership development. ★ Developed and executed a retail leadership development program, filling a critical gap in structured training and empowering retail managers to contribute significantly to organizational success.
U.S. Bank (Formerly Colonial Bank)Branch Manager
Jan. 2010 - Aug. 2010Las Vegas★ Guided branch operations to exceed service standards, focusing on customer satisfaction and aligning with U.S. Bank's service agreement, elevating client service orientation and financial advisement. ★ Spearheaded client relationship-building efforts, increasing branch profitability and customer base through strategic business development and personalized financial solutions.
Colonial BankVice President Retail Banking Manager
Jan. 2007 - Aug. 2010Las Vegas, Nevada, United States★ Directed branch operations and financial strategy formulation across multiple locations, coaching branch managers on achieving operational excellence and sales growth. ★ Pioneered the development and delivery of retail banking training courses, amplifying staff competency and branch operational efficiencies. ★ Responded to economic shifts by revising branch product strategies, ensuring operational adaptability and sustained market relevance through proactive adjustments.
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