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Work Background
HDMS a CVS Health owned companyChief Administrative Officer
Jul. 2014Experience spans across the CVS Enterprise including: HDMS- A CVS owned company and Aetna/Mercy Care• A member of Executive Leadership of HDMS, A CVS Healthcare company directing strategic planning and large-scale end-to end initiatives
• Sponsors several strategic culture & engagement, coaching and development and HR project implementations utilizing cross-functional teams in a large matrix organization serving over 28M members and multimillion-dollar operating income • Engages with a diverse group and chosen as a Peer Coach for the CVS Multicultural Women’s Leadership Council (MCWLC) • Led the organization development and growth model for the acquisition between Mercy Care Plan and Mercy Maricopa Integrated Care Health Plans that allowed for decrease in staffing overhead while expanding its organization across 6 statewide lines of business and increased health plan membership to over 400,000 members • Previous experience in compensation and succession planning focusing on process improvement, building culture that supports Health Equity, Diversity and Inclusion, and monitoring performance using the measure, analyze and improve strategy that extends to a continuous improvement model throughout all areas of the organization • Led the Delegation/Vendor Oversight Program (procurement, contract metrics and targets as well as monitoring and auditing benchmarks) that received national recognition as Best Practice Model among Aetna plans for innovative strategic plan and achievement of over 50% compliance improvement within one year. Continuous improvement has led to100% compliance in the most recent 2022 state Medicaid program audit.
• Transformation of the Policy and Procedure Committee by developing an innovative and process improvement strategy for 300+ organizational wide policies and over 500 associated desktops with a defined program and review model, KPI’s, processes, database and workflows for efficiency and performance achievement
Bayless Healthcare GroupChief Administrative Officer
Jul. 2012 - Jul. 2014Phoenix, Arizona, United States• Leadership responsibility for multiple departments: Compliance/Legal, HR, Recruiting, Org Development, Benefits, Process Improvement, Training and Accreditation, providing shared services for over 100+ employees and internship program, reporting directly to the Chief Executive Officer and Board of Directors/Owners
• Participated in strategic planning and implementation for the physical and behavioral health acquisition of two large health groups that included vision and core focus, staffing and compensation models, goals, KPI’s, organizational growth plan
• Developed communication strategies and plan for disseminating change management to employees, customers, stakeholders, and the community for a large-scale healthcare company serving 70,000+ members and multi-million-dollar operating income.
• Led Annual benefits enrollment and total reward initiatives, requiring a high degree of functional integration and collaboration with other executives • Implemented organizational strategy during acquisition, mentored & managed teams and team engagement, facilitated conflict resolution, and evaluated restructured department and management performance
Southwest Human DevelopmentProgram and Workforce Administrator
Dec. 2010 - Jul. 2012Phoenix, Arizona, United States• Key role in the Leadership Program Team that created and implemented the program vision, model, strategy planning, policies, & procedures, evaluation/assessments and presented program updates to the Board, Stakeholders and AZ State Funding Organizations • Led the initiating, planning, executing, and monitoring processes for the creation of the Smart Support Program, Arizona’s Early Childhood Mental Health Consultation System
• Developed and managed cross functional initiatives for org. development of a 100+ staffing model across 13 regions and 3 subcontractor organizations throughout the state
• Created and managed a multimillion-dollar fiscal budget • Subcontractor and vendor management that included, contract negotiation, budget approvals, and monthly requisitions
• Developed growth & strategic initiatives for the 2010-2011 First Things First: Early Childhood Consultation Grant renewal and increased budget to 7.8 million, which was awarded June 18, 2010
PVUSD, CESDProgram/Project Manager/Reading Specialist/ Educator
Jan. 2002 - Jan. 2010Phoenix, Arizona, United States• Managed District Programs and Committees and responsible for creating the annual program schedule, budget, and analyzing data to determine standards benchmarks
Arizona Supreme CourtTraining Manager
Aug. 2000 - Aug. 2002Phoenix, Arizona, United States• Online curriculum design and training facilitation
• Implemented statewide programs for the CASA & FCRB programs and Annual Meet the Legislature Event
Princess Cruises and ToursSales and Service Manager and Tour Escort
May. 1991 - Aug. 1998Alaska, United States• Managed Sales and Services Representatives emphasizing customer service and relations
• Subcontractor and vendor management that included contract negotiation, budget and
budget approvals
• Logistics and scheduling
• Extensive travel, vendor, and shipboard coordination for Alaska Tours
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