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Work Background
Winners & HomeSenseCustomer Service Coordinator
Jan. 2013 - Jan. 2024- Led customer service operations, abiding by all company policies and supporting cashiers as needed. - Trained associates on point-of-sale systems, encouraging accurate and efficient processing of purchases and returns. -Created and relayed daily schedules for associates to follow, ensuring smooth operations in all areas of the store. - Responded to customer inquiries promptly and with satisfaction. - Solved customer issues by actively listening and responding with empathy and respect. - Ensured open communication between departments to effectively distribute staff. - Consistently stocked and updated Customer Checkout with seasonal, current merchandise to maximize sales.
Winners & HomeSenseMerchandise Coordinator
Jan. 2012 - Jan. 2013- Maintained a neat, clean, and organized backroom. - Coordinated with the team to streamline merchandise flow from receiving to the sales floor, ensuring efficiency and minimizing disruptions. - Trained and mentored new associates in inventory procedures and merchandise handling best practices. Conducted regular quality checks to maintain high standards of merchandise presentation and minimize shrinkage. - Oversaw the processing and management of merchandise inventory to ensure accurate stock levels and timely replenishment. - Addressed and resolved any issues related to inventory discrepancies and processing delays.
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