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Work Background
The Johns Hopkins University Applied Physics LaboratoryKnowledge Manager
Mar. 2023
The Johns Hopkins University Applied Physics LaboratoryService Manager for Acronym Finder/APLWorks/Forms/Metrics/MySites/Partners/READIT/SafeWorks/Search
Apr. 2021Laurel, Maryland, United States
The Johns Hopkins University Applied Physics LaboratorySharePoint Collaboration Specialist
Nov. 2017 - Apr. 2021Laurel, MD
AirbusICT Project Manager
Jul. 2017 - Nov. 2017Herndon, VA
The MIL CorporationSharePoint Solutions Architect & Project Manager
Apr. 2014 - Jul. 2017Washington, DC• Project Manager for a Microsoft Dynamics CRM and SharePoint Upgrade Project for Congressional Research Services (CRS) at the Library of Congress (LOC)
• Participate with a hands-on approach in the upgrade project of both systems, including soliciting requirements, development, configuration, quality assurance, deployment, training, and documentation
• Configure multiple Dynamics CRM components including items in the ribbon/command bar, fields, forms, views, processes, security & permissions, and custom entities
• Team Lead for the SharePoint Development & Training Teams responsible for participating in as well as overseeing team efforts of requirements gathering, project planning, solution development, testing, and training for the International Trade Administration (ITA) at the Department of Commerce (DOC)
• Manage and develop solutions using multiple versions of SharePoint Designer and InfoPath
• Create and configure sites, lists, libraries, reports, and tools for SharePoint 2010 as well as SharePoint 2013 to meet business needs of local, continental, and international users
• Troubleshoot and provide technical support to customers and other sections of OCIO for SharePoint related items
• Assist in the team migration efforts to SharePoint 2013 On Premise and SharePoint on Office 365 from SharePoint 2010 On Premise
• Assist in proposal writing for multiple types of technology work
• Manage CRS Service Desk team of 10 Tier I-III service desk analysts responsible for supporting 650 government and contractor staff
• Serve as Project Manager for the Windows 10 & machine upgrade to fully mobile for all of CRS
• Plan & oversee upgrade to iPhone 6S devices on new MDM system for all staff
• Lead Monitor Replacement Project for CRS service-wide upgrade to standardize monitor setup for staff
TerpSysSharePoint Consultant
Aug. 2012 - Apr. 2014Silver Spring, MD• Serve as the Scrum Product Owner for the SharePoint solution development for multiple projects including the National Cancer Institute (NCI) SharePoint migration upgrade and the NeighborWorks HARP project; liaise between client and development team to define requirements, build, and test solutions
• Install and configure new instances of SharePoint 2010 and 2013 for clients
• Participate in the full development cycle with a hands-on approach, including design, development, quality assurance, deployment, training, and documentation; support the implementation of custom solutions, functional testing, user acceptance testing, and training for multiple clients
• Troubleshoot and provide technical support to all clients including Worldwide ERC, NeighborWorks, Department of Justice, and NCI
• Utilize multiple SharePoint capabilities including Business Connectivity Services, SQL Server Reporting Services, Excel Services, InfoPath Services, and Managed Metadata in the design and implementation of SharePoint 2007, 2010, and 2013 solutions to meet clients’ needs
• Manage and develop solutions using multiple versions of SharePoint Designer, InfoPath, Visual Studio, SQL Server, and Team Foundation Server
Design customized branding for the NCI OCEWorks SharePoint farm utilizing HTML/CSS; implement customized SharePoint 2013 branding and master pages for Five Bridges, LLC utilizing HTML/CSS and JQuery
QBE LLCSharePoint Administrator
Aug. 2011 - Aug. 2012• Gather requirements, create and configure sites, lists, libraries, reports, and tools for MOSS 2007, SharePoint Server 2010, Project Server 2007, and Project Server 2010 based on end user requirements for an Army Product Directorate
• Assist in the migration from MOSS 2007 to SharePoint 2010 as well as Project Server 2007 to Project Server 2010
• Create and maintain consistent program-wide metadata for project site document libraries (currently over 220 sites)
• Manage securities and permissions for Power Projection Enablers (P2E) Product Directorate SharePoint and Project Server • Troubleshoot user issues and provide prompt support to CONUS and OCONUS portal users
• Provide SharePoint and Project Server best practice training to program users • Train, task, and oversee two team members who began with minimal SharePoint, Project Server, and InfoPath experience
ActioNet, Inc.SharePoint Help Desk Analyst
Nov. 2010 - Aug. 2011Washington, DC• Troubleshoot user issues and provide excellent support via phone and e-mail to users while serving as sole Tier 1 SharePoint Customer Support for the Department of State (DoS) during second shift • Collaborate with other Tier 1, Tier 2, and Tier 3 Support Team members to resolve customer issues and meet service target goals
• Train foreign-based DoS SharePoint users via phone
• Teach SharePoint Best Practices to DoS SharePoint users
• Contribute to DoS SharePoint Support Knowledge Base on SharePoint Support site by authoring articles and answering questions posted by customers
• Create and configure sites based on end user requirements
Booz Allen HamiltonSenior Consultant
Feb. 2009 - Nov. 2010Washington, DC• Manage and administer a SharePoint site collection for the Department of Homeland Security Science & Technology (DHS S&T) Directorate’s Chemical and Biological Division • Manage user permission, create and configure sites based on end user requirements, gather business requirements, and provide solutions based on SharePoint products and technologies
• Create InfoPath forms, excel document libraries and solutions
• Troubleshoot user issues and provide excellent support via phone to offsite users and in person to onsite users
• Assist in other DHS S&T Divisions’ SharePoint site collection development by providing input, suggestions, solutions, and custom developed tools
• Participate in development efforts for numerous IT/IS tools such as SharePoint, OMBMax, PES, and the SBIR/BAA portal • Provide process improvement input to the 2010 Long Range Broad Agency Announcement process and the Process Working Group
• Lead the Communications and Graphics Team of the on-site Booz Allen Career Development Group
• Assist in program and project development efforts as well as provide technical and programmatic support to multiple clients • Write and review client-ready project deliverables including strategic briefings, BAAs, SSPs, PRs, and SOWs
• Develop and maintain spreadsheets for the client, including budgetary and program tracking documents • Research areas of interest and present findings to clients; keep them up to date on happenings in the scientific field
• Advise clients on scientific merit of proposals
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