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Work Background
Automotive Apprenticeship Group (AAG)Dealer Development Manager - Midwest
Dec. 2024Cincinnati Metropolitan Area
Lincoln of CincinnatiService Manager
Dec. 2023 - Oct. 2024Cincinnati, Ohio, United StatesManage day-to-day operations of the service department to ensure efficiency and customer satisfaction. Oversee service advisors and technicians, providing guidance and support to enhance performance. Implement and maintain quality control measures to uphold dealership standards and manufacturer guidelines. Monitor inventory levels and ordering to ensure adequate supplies and timely completion of service orders. Conduct regular performance evaluations and training sessions to develop staff skills and enhance team cohesion. Maintain dealership policies and procedures, ensuring compliance with regulatory requirements and promoting a safe work environment.
● Exceeded client expectations and fostered long-term relationships by promptly resolving customer queries.
● Improved processes and optimized dealership performance by collaborating with sales and parts departments.
● Maintained up-to-date knowledge of industry trends, technology advancements, and manufacturer updates to facilitate continuous improvement.
Gannett | USA TODAY NETWORKAccount Executive
Aug. 2023 - Dec. 2023Cincinnati, Ohio, United States
DealerOnSr. Territory Sales Director
Oct. 2022 - Jul. 2023Led and executed strategic sales initiatives to drive revenue growth within assigned territory. Cultivated and maintained strong relationships with key clients and prospects to understand their needs and provide tailored solutions. Engaged with cross-functional teams to ensure seamless delivery of products and services, exceeding client expectations. Analyzed market trends and competitor activities to identify opportunities for business development and differentiation. Maintained compliance with company policies and procedures while fostering a culture of integrity and excellence.
● Devised and executed robust sales strategies to penetrate new markets and expand the company's footprint.
● Coached and mentored sales team members to enhance performance and achieve targets.
● Drove continuous improvement by providing actionable insights and feedback to leadership on market dynamics and customer requirements.
Woody Sander Ford IncGeneral Sales Manager
Mar. 2021 - Oct. 2022Cincinnati, Ohio, United StatesDeveloped and implemented strategic sales plans to achieve dealership targets and revenue goals. Led, motivated, and trained sales team members to deliver exceptional customer service and exceed sales objectives. Analyzed market trends, competitor activity, and customer feedback to adapt sales strategies and maintain a competitive edge. Oversaw inventory management, pricing strategies, and promotional campaigns to optimize profitability. Fostered strong relationships with customers, ensuring satisfaction and loyalty through effective communication and problem resolution. Monitored sales performance metrics and generated regular reports for senior management, offering insights and recommendations for improvement.
● Promoted a culture of integrity and ethical conduct among team members by maintaining dealership standards and compliance with legal regulations.
● Improved operations and enriched overall customer experience by collaborating with cross-functional departments, including finance and service. ● Played an integral role in enhancing brand visibility and reputation by representing Woody Sander Ford at industry events, conferences, and networking.
Ford Accessories of CincinnatiArea Sales Manager
Nov. 2019 - Mar. 2021CincinattiDelivered comprehensive training and support to Service, Parts, and Sales Departments in a designated region spanning Southern Ohio, Northern Kentucky, West Virginia, and Eastern Indiana. Cultivated and maintained strong B2B relationships through extensive travel within the region as a dedicated representative.
● Generated gross profits per unit by creating service department processes, parts inventory management, and sales/finance strategies.
● Maximized gross profit generation across departments by contributing to creation of innovative accessories strategies.
Shift DigitalMercedes-Benz Regional Consultant
Jan. 2015 - Nov. 2019Greater Los Angeles AreaDelivered specialized digital, process, and demand training to the Western Mercedes-Benz dealer network, including both in dealer and Summit/classroom-style sessions. Distinguished as one of only four consultants/trainers Nationwide during my tenure, highlighting my expertise and impact. Traveled extensively to dealerships, providing training to management teams, Business Development Centers, Sales Departments, Service Departments, and Internet Departments as well as to the Corporate MBZ headquarters employees. Assumed a central role in managing and optimizing digital strategies for all Mercedes-Benz dealerships in my region, overseeing areas such as website development, SEO, SEM, marketing campaigns, and social media. Held responsible for monitoring and achieving KPIs for all 180 dealerships under my purview.Delivered tailored digital, process, and demand training to Western Mercedes-Benz dealerships, both on-site and in classroom settings. Conducted comprehensive training sessions for management, Business Development Centers, Sales, Service, and Internet Departments across numerous dealerships, including Corporate MBZ headquarters staff. Monitored and met key performance indicators (KPIs) for all 180 dealerships within my jurisdiction.
Lexus Of GlendaleSales Manager and eCommerce Manager
Jan. 2014 - Jan. 2015Glendale, CAAssumed responsibility for crafting all outward messaging from Lexus of Glendale, ensuring a consistent and professional brand image. Designed and executed integrated marketing campaigns for Sales and Service departments, aligning with the brand’s identity. Developed and oversaw a comprehensive Social Media and Brand Reputation Strategy, managing a dedicated Social Media Team to execute and monitor these efforts. Ensure that marketing budgets are spread efficiently throughout departments and among SEM, SEO, social, and traditional media.
Lexus of GlendaleFinance Manager
Oct. 2013 - Jan. 2014Prepare paperwork, explain financing terms, complete contracts, contact and negotiate with banks regarding customer terms, sell additional items to customers.
Lexus of GlendaleService Manager
Mar. 2013 - Oct. 2013Glendale, California, United StatesDirected and supervised Fixed Operations, overseeing a team of 100 service employees, including consultants, technicians and administration staff. Ensured legal compliance within the department while fostering a motivated and engaged workforce. Implemented and maintained rigorous quality control measures to uphold the highest standards of repair work. Proactively monitored the efficiency of the Service Drive, effectively handling over 100 customer vehicles daily including maintenance and repairs, recalls, car wash, body shop and quick lube. Delivered outstanding customer service to Lexus guests, enhancing overall customer satisfaction and loyalty.
Lexus of GlendaleBusiness Development Center Manager
Sep. 2004 - Mar. 2013Glendale, California, United StatesSuccessfully established and led the department, driving seamless communication between Service and Sales divisions to fulfill customer promises. Implemented comprehensive email strategies for Parts, Sales and Service resulting in improved Customer Service satisfaction and increased return on investment (ROI) for the all departments. Achieved and maintained high customer retention percentages, consistently outperforming competitors in the industry. Effectively managed Lease Retention, Units in Operation (UIO), and meticulously maintained the We-Owe list. Demonstrated expertise in appointment setting and account balancing, ensuring efficient departmental operations, As BRD Manager, delivered regular reports on store ROI, Internet Analytics, and Service Retention Analytics, contributing to data-driven decision making. Supervised and mentored a dynamic team of 10-25 cross-trained service and sales superstars, playing a key role in employee retention and onboarding and training new employees.
AerosweetMechanic/Inspector
Jun. 2003 - Oct. 2003Assessed the condition of automobiles at auction to determine if the potential cost of repairs would inhibit profit. Inspected the body for past collision evidence, inspected drivetrain components in auction atmosphere. Appraised vehicles using NADA and condition, estimated reconditioning fees and set bids. Upon purchase, perform maintenance and repairs as needed, such as brake replacement, oil change, spark plugs, gaskets, cooling system flushes and repairs, electrical and charging systems repairs, etc.
Telesis Automotive MarketingVP of New Business
Sep. 2001 - Jun. 2003Huntington Beach, CASet up Direct Marketing campaigns for dealerships Nationwide, meet with dealers and determine areas of opportunity, host events at the dealership and train sales staff.
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