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Work Background
Gilbane Building CompanyHuman Resources Analyst
Jan. 2023
Marsh McLennanSenior HR Operation Analyst
Jun. 2019 - Dec. 2024Louisville, Kentucky, United States• Ad-hoc reporting request from Executives, HR Managers and People Managers for business needs. Run report, analyze, create data visualization and present analysis to stakeholders. • Effective communicate with Executives, Managers, HR Manager and People Analysts with inquiries regarding Workday processes, Corrections, Reports, Severance Policy and Process. • Make Workday corrections, pay Tuition Reimbursement, complete unemployment verifications, process severance payments, complete I-9 verification for country transfers and answer any Visa questions.
Marsh McLennanLeave Analyst
Nov. 2017 - Jun. 2019Louisville, Kentucky Area• Process STD, FMLA, LTD, Unpaid Leave of absences in Workday and Leave Management System Presagia. • Effectively communicate leave of absence process to Employees, Managers, HR Manager and People Partners. • Run reports for time off usage, update FMLA time taken and communicate over usage. Create written communication via email and letters for Approval, Denial, Terminations and Out of FMLA.
Reed GroupSTD Case Manager
Mar. 2017 - Oct. 2017Orlando, Florida Area• Use most efficient and effective means of proactive outreach to obtain medical information from claimants, departmental managers, physicians, HR payroll and other sources to process STD claim. • Utilized Disability claim management software such as MDA (Medical Disability Advisory) and other Disability Guidelines to evaluate disability leave of absence duration and return to work recommendation. • Effectively Communicated claim status to claimants and employer clients. Proactively reached out to physicians and claimants for additional information to make determination on claims.
Sears Holdings CorporationTeam Leader
Mar. 2015 - Mar. 2017Winter Park, Florida• Effectively communicated with employees on goals, performance and expectations. • Coached employees on sales and quality of calls. Managed time off and time entries for employees.
• Overachieved sales quotas by effectively training employees on sales pitch, rebuttal, customer service and up-sales
Sears Holdings CorporationCustomer Service Sales Representative
Mar. 2013 - Mar. 2015Winter Park, FL• Answer inbound calls for appliance repair requests or protection agreement plans. • Overachieved sales quotas by providing exceptional customer service skills, sales pitch and up-sales. • Effectively communicated with customers, technicians and Managers on escalated calls to resolve the customers inquiries
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