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Work Background
KeraLink InternationalDirector of Development
Sep. 2024Baltimore, Maryland, United States
boodleAIVice President of Success
Feb. 2022 - Sep. 2024Lead user and client engagement strategy and execution for two SAAS AI product suites (B2B and B2C), including a revolutionary collaborative Generative AI platform, integrating flexible processes and client-driven growth feedback loops directly into the data, engineering, sales, marketing, and product development teams. Managed all renewal and upsell opportunities with over $500,000 in ARR. Functioned as a central customer-focused member of the senior leadership team, actively contributing to goal setting and decision-making processes using the OKR goal-setting framework. Led the successful implementation of user journey software including Braze, Chameleon and SupaDemo and integrated Canva, Zoom, Zapier, Stripe, Typeform and Jotform into workflows, optimizing user management, communications, and strategy. Headed up the five member Customer Success team, providing support for 150+ clients utilizing (AI). Focused efforts on efficiency and engagement, increasing client engagement and outreach by 53% year over year and overhauling the customer help center with over 100 new articles and stood up a full help center in seven days for a new generative ai platform. Served on the Senior Leadership team working to drive strategic decisions with OKRs.
CharityEngineVice President Customer Experience
Sep. 2020 - Jan. 2022McLean, Virginia, United StatesSpearheaded the design, development, and integration of a first-ever customer experience (CE) program, facilitating all major programmatic processes to better engage and ultimately bolster client service framework—taking the lead on strategic planning, project management training, and overall account management Fostered trusted partnerships with high profile organizations including the Wounded Warrior Project, Appalachian Trail Conservancy, and the Rainforest Trust to gather requirements, set targets, establish engagement strategies, and prioritize goals Served as the only woman on the executive leadership team, representing the CE department by leveraging a unique perspective on client services and business management to inform future decisions—evaluating existing processes to ensure solutions aligned with needs Overhauled the client onboarding process—introducing best practices that reduced the onboarding time of new clients from an average of six months down to 90 days
For Good PartnershipPrincipal
Apr. 2018 - Sep. 2020Established and led a consulting firm supporting companies and organizations in the restructuring of key efforts—coaching executive leadership and fostering discussions around operational. priorities and requirements, available resources, and both individual and team capabilities required to achieve short- and long-term objectives. Relaunched five struggling programs on behalf of clients supporting healthcare, education, child welfare, and special services in the nonprofit space—overseeing all phases from business development to strategic planning, marketing, and project management. Directed sourcing initiatives and monitored opportunities in alignment with renewed fundraising and programmatic goals—engaging development expertise to identify priorities and produce an actionable plan for achieving core objectives.
The Munshine GroupSenior Vice President
Jan. 2016 - Dec. 2018Served as the Managing Director of a DC-based, national full-service consulting company—developing strategies for successfully optimizing the delivery of various initiatives including multi-million fundraising and non-profit issue advocacy campaigns. Introduced and fostered strategies for growth that capitalized on natural leadership abilities to inspire a collective vision and hold individuals and teams accountable for attaining set goals by successfully weaving solutions into fundraising frameworks. Designed, introduced, and implemented comprehensive change management and growth-centered fundraising strategies on behalf of The Pratt Institute, Bishop Ireton High School, Calvary Hospital Foundation, Basilica of St. Mary, and the Seabee Historical Foundation—tripling regional market share in six months through the direct engagement of client leadership.
Alpha Chi Omega Fraternity, Inc.Chief Development Officer
Jan. 2015 - Dec. 2016Served as the first-ever Chief Development Officer (CDO) for a 75-year-old foundation striving to advocate for philanthropic values through fundraising and stewardship on behalf of 230k members across 194 chapters Assessed existing foundational frameworks—evaluating the efficacy of the systems, processes, and procedures required to translate vision into strategy and support the foundation’s mission while leading a team of six, overseeing a $10M annual budget, and managing a portfolio of 150+ prospects Developed asset-based strategy with limited resources, increasing retention rates and donor value by close personal stewardship and better-leveraging program successes to educate donors about potential and projected impact Raised more than $2.3M, including $875k in unrestricted gifts between FY2015 and FY2016, dramatically surpassing targets and representing a 21% and 30% increase respectively YOY Served as a member of the Enterprise Senior Leadership team and a managing member of the Board of Trustees—fostering conversations around best practices for engaging prospects, soliciting members, and ensuring capabilities aligned with short- and long-term goals
ACF Solutions An Attain CompanySenior Consultant
Jan. 2014 - Dec. 2015Fostered relationships with client leadership, demonstrating integrity, reliability, and accountability in handling their accounts— synthesizing competitive intelligence, business goals, and performance metrics to develop strategies for growth to support maximum optimization and profitability Spearheaded three Salesforce implementations that collectively impacted 200+ fundraising staff— gathering and prioritizing requirements, designing data models, and overseeing system configuration on behalf of Columbia University, Allegheny College, and Auburn University
Graham-Pelton ConsultingVice President
Jan. 2008 - Dec. 2014Selected as one of five leaders to serve on the Senior Management and Business Development teams— contributing to the development, funding, and deployment of 50+ campaigns that ranged in size from $2M to $350M for clients in the education, healthcare, and service sectors Launched business plans and strategies working with cross-functional teams to analyze projections and performance reports, leveraging data and findings to inform current and future initiatives Maintained relationships with clients, establishing a foundation built on confidence and a mutual desire to achieve objectives—optimizing the planning, development, and execution process for services that contributed to their overall success Established, marketed, and optimized the delivery of specialized services that included databases, prospect pipelines, and annual giving toolkits—adding $500k in incremental revenue and leading to the upsell of additional consultancy services
Inova Health SystemDirector of Development, Inova Kellar Center
Jan. 2007 - Dec. 2008• Led a $500,000 golf tournament fundraiser for a children’s mental health program, exceeding targets performance by 22%
• Developed comprehensive fundraising plan for a $5 million campaign and increased annual operating support to $1 million.
The Madeira SchoolDirector of Annual Giving and Advancement Services
Jan. 2005 - Dec. 2007• Spearheaded raising more than $1.8 million in gifts to support the operating budget, a 20% YoY increase.
• Successfully secured major and annual gifts ranging from $1,000 to $1 million.
• Increased Annual Fund alumnae participation by 8% in one fiscal year.
• Coordinated and edited all aspects of communications, prospect management, database maximization and policy development for a $60 million unrestricted endowment campaign.
American University Washington College of LawDirector of Annual Giving
Jan. 2003 - Dec. 2005• Grew law alumni participation rate by 45% and increased direct mail return rate by 50%.
• Edited and coordinated the Annual Report of the Dean, a 96-page cumulative account of the academic year, with a $100,000 budget and distribution to 20,000 members of the legal community.
Georgetown University Law CenterAssociate Director, Law Annual Fund
Jan. 2002 - Dec. 2003• Drove the Law Firm Challenge, a volunteer-based fundraising program which included over 1,000 Law Center alumni and 28 national law firms, and which raised over $500,000 in FY2003.
William & MaryReunion Gift Officer
Jan. 1999 - Dec. 2002• Partnered with 5th, 10th and 15th Reunion Gift Committee Chairs to personally solicit $5,000+ gifts and set volunteer strategy, exceeding the targeted goal of $265,000 by 15%.
United Way of Northern New JerseySpecial Events Associate
Jan. 1998 - Dec. 1999• Coordinated the efforts of 1,000 volunteers and 50 vendors to successfully launch over 25 events.
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