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Work Background
Compass /Real Estate Agent
Jun. 2018Chevy Chase, Maryland
Coldwell Banker Residential BrokerageSales Associate
Jan. 2017 - Jun. 2018Rockville, Maryland
Long and Foster Real EstateSales Associate
Jul. 2015 - Dec. 2016
Third Wave SolutionsDistribution Coordinator
May. 2011 - Jan. 2015Columbia, MarylandReturned to company in a dual office management and coordinator capacity. Support sales and distribution team by processing customer requests for quotes, ensuring delivery of samples, registering lead time schedules, and executing follow-up communications with prospects. Handle invoicing and generate weekly and monthly reports for 10 manufacturers. Oversee all aspects of daily operations, including supply ordering / cost control, IT and web logistics, and meeting coordination; 80% virtual. — Led website revamp; recommended new hosting / server provider, reducing expense $400 a year
— Facilitated consolidation and relocation of office; cut operating costs 29% each month
— Decreased cellphone service costs by 23% and landline costs 18% by adjusting team plan options
Safeco Insurance; Liberty MutualSubrogation Specialist
May. 2004 - May. 2011Fenton, MissouriManaged customer settlements with adverse carriers and claimants, processed reimbursement payments, and maintained monthly log of monies recovered for Northeast region (8 states). Coached customers on carrier negotiations and recovering out of pocket expenses. — Exceeded annual financial recovery goal of $1.5M by 60% — Mentored new hires on claims system, phone etiquette, data collection, and directing inquirie
ActelSenior Customer Service Rep
Jan. 2000 - Dec. 2003Sunnyvale, CaliforniaManaged all aspects of customer service for nine global regions. Processed first articles for in-house programming of customer files; generated and processed return material documentation (RMA). Monitored and tracked customer backlog, coordinating with shipping vendors (such as FedEx, UPS, Global) to confirm product shipments, and notifying sales representatives and distributors of missed shipments / delinquencies. — Ensured customers quickly received return credits when processing RMAs
— Closed the loop on problem issues, such as equipment shortages, performing follow-up communication, routinely locating products in distribution to fulfill customer needs
Philips SemiconductorsTactical Marketing Specialist
Feb. 1997 - May. 1998Sunnyvale, CaliforniaHeaded pricing for primary customer contracts, supporting key original equipment manufacturer (OEM) and direct customers by negotiating pricing with outside sales. Quoted lead times and availability of 35+ accounts for customer service department. Generated monthly and quarterly forecasts for planning and manufacturing departments.
Third Wave SolutionsDistribution Coordinator
Jan. 1993 - Dec. 1997Columbia, MarylandOversaw $20M+ in sales through distribution for 20 manufacturers; processed price quote activity for this network and 20 manufacturers. Managed contract negotiations between manufacturers and distributors. Assisted design engineers in acquiring tools necessary to product development (data sheet, product samples, sales contracts, and budgetary pricing).
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