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Work Background
Thompson HotelsGuest Experience Manager
Jan. 2025Savannah, Georgia, United StatesAs a dedicated professional with a focus on delivering exceptional guest experiences, I oversee VIP guest programs, ensuring loyalty members receive personalized, memorable stays. I collaborate closely with operations teams to optimize service delivery, proactively addressing guest feedback to maintain the highest standards of satisfaction. Passionate about fostering a positive workplace, I drive employee engagement initiatives to enhance team performance and overall guest experience. Additionally, I partner with sales and revenue teams to maximize group bookings and support seamless event execution, contributing to the organization's growth and success.
Thompson HotelsCorporate Management Trainee - Operations
Jun. 2024 - Jan. 2025Savannah, Georgia, United StatesEngaged in a structured rotation gaining exposure to various hotel departments. Currently, immersed in operations, with a focus on enhancing service delivery and operational efficiency.
Receiving invaluable mentorship and guidance from experienced hotel leaders.
Bernhardt Furniture Assistant Sales Representative
Apr. 2024 - Apr. 2024Lenoir, North Carolina, United StatesAssisted Bernhardt Sales Representatives by creating quotes with potential buyers.
Bernhardt Furniture Assistant Sales Representative
Oct. 2023 - Oct. 2023Lenoir, North Carolina, United StatesAssisted Bernhardt Sales Representatives during Fall Market to generate leads and create potential customers.
Sandeema CompanyCommercial Real Estate Analyst
Jan. 2023 - May. 2023Nashville, Tennessee, United StatesSandeema company highlights the importance of analyzing data trends to understand real estate market drivers. As an intern Rafe would research and document this data. Once the data is analyzed he works to consolidate and present data findings to lead the team towards market pursuits. This process culminates with preparing client proposals, presentations, and market reports.
High Point UniversityStudent Leadership Concierge
Aug. 2022 - May. 2024High Point, North Carolina, United StatesAs a leadership concierge and team leader, Rafe is responsible for the organization and implementation of team strategies as well as onboarding. Acting as a student manager from the hub desk, Rafe is the first point of contact for all calls regarding High Point University which requires diligence, organization, and attention at all times.
High Point UniversityStudent Concierge
Jul. 2021 - Jul. 2022High Point, North Carolina, United StatesAs a student concierge, Rafe is responsible for maintaining positive relations with a rapidly growing student body and faculty, as well as University partnered businesses. Rafe worked between three desks each with varying duties to maximize efficiency.
High Point UniversityStudent Delivery Manager
Apr. 2021 - Feb. 2022High Point, North Carolina, United StatesWorking with High Point University to effectively manage a fast-paced delivery environment for students and staff on campus. Transformed the birthday delivery process and vastly improved delivery speed and overall organizational effciency.
Perceptive Management GroupExecutive Assistant
Jun. 2017 - Jun. 2019Ponte Vedra Beach, Florida, United StatesRafe worked as the Executive Assistant to the company president at Perceptive Management Group. Perceptive Management Group is a firm focusing on Human Capital strategy and consulting. In this role Rafe was responsible for scheduling meetings, managing client relations, as well as filing and organizing important documents.
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