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Work Background
Consumers Energy ServicesInside Sales Representative
Jun. 2024 - Jul. 2024Ottawa, Ontario, Canada- Exceeded sales targets by 15% by implementing effective sales strategies and product knowledge. - Streamlined internal processes, improving customer retention by 30%. - Worked closely with the marketing team to develop campaigns that improved lead-to-customer conversion rates. - Recorded customer interactions in CRM systems and maintained up-to-date product knowledge.
lululemonEducator
Dec. 2023 - Jun. 2024Ottawa, Ontario, Canada- Delivered exceptional guest experiences, resulting in increased customer satisfaction and repeat business. - Coordinated with team members to optimize store operations, enhancing the customer journey and boosting sales. - Actively engaged with guests, providing personalized service and building strong relationships that led to increased brand loyalty.
AriseCall Center Representative
Jun. 2021 - Dec. 2023- Provided efficient and knowledgeable service to clients, resolving issues promptly and improving client satisfaction. - Boosted call center productivity through strong call control and time management, reducing call handling time by 20%. - Worked with clients to understand their needs, ensuring they received prompt support and solutions.
Self-employedFreelance Translator
Sep. 2016 - Jun. 2021Montreal, Quebec, Canada- Provided high-quality translation services between Russian and English, maintaining accuracy and attention to cultural context. - Delivered translations under tight deadlines, ensuring timely delivery of projects and high customer satisfaction. - Developed long-term client relationships by consistently exceeding expectations and delivering exceptional work.
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