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Work Background
DFI Retail GroupTransformation Change Manager
Oct. 2023Organizational change management for digital transformation projects involving POS Systems, Retail Store Operations and Warehouse Management Systems (WMS) implementation across SEA region
AccentureManagement Consultant
Dec. 2020 - Oct. 2023Project experience 1. Global Data & Analytics Operating Model Implementation
Orchestration and operationalization of data analytics ways of working through hub-and-spoke digital factory model 2. Capability Development & Communications for Data and Analytics Adoption
Communications and training program development and delivery to evangelize data analytics capabilities for non-technical business users across regions 3. Change Management Strategy for Oracle ERP Implementation Assessed change readiness and formulated overarching change strategy for implementation during blueprint phase
AccentureManagement Consulting Analyst
Oct. 2017 - Dec. 2020Kuala Lumpur, MalaysiaProject experience 1. Business Process Design for Digital Customer Engagement Channel • Designed and analyzed end-to-end business processes for digital customer channel transformation 2. Change Management and User Adoption • Implemented digital marketing campaign as Change Management Lead to increase end user adoption amongst internal and external client stakeholders by managing and delivering strategic communications 3. Testing and Deployment for SAP System Changes (Finance and Tax Reporting Structure)
• Performed PMO functions involving project management status tracking and supported test execution and deployment activities 4. Change Management for SAP Systems Integration Project
• Enabled end users with the knowledge and skills via training and delivery of change communications to support business process transformation 5. Change Management for Shared Services Implementation • Empowered client’s enterprise-wide ICT Operation services via Shared Service Center implementation on people enablement front including organizational right-sizing and end user training delivery
RetensaOrganizational Development Senior Associate
Sep. 2016 - Feb. 2017New YorkPerformed client engagement work in various organizational development projects such as exit interviews including information collection and analysis leading to implementation of data-driven recommendations and solutions
BFM 89.9 - The Business StationProduction Assistant (MA Summer Internship)
May. 2016 - Jul. 2016Selangor, MalaysiaAssisted producers in daily research work needed for show production. Initiated HR benchmarking research for the organization. Learned content publishing skills such as podcasting.
LeaderonomicsOrganizational Development Associate
Jan. 2015 - Jul. 2015
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