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Work Background
Heald CollegeStudent Service Coordinator (Advisor) Lv.II
Sep. 2013 - Apr. 2015Rancho Cordova,CA•Independently compile, prepare and analyze monthly reports to identify trends and create action plans to help with student success, retention and attrition
•Plan, implement and direct programs and services that promote high levels of student engagement, satisfaction and overall success in the programs available
•Develop and maintain a bank of student services assistance options geared to student needs and promote and utilize company sponsored retention programs
•Coordinate student activities including Orientation, Student Appreciation Week and special events •Assist with daily follow up on absent students in addition to managing daily activity levels necessary to reach students
•Create tools and analyze data effectively by utilizing multiple Microsoft Office products at an advanced level
•Work both independently and as a team to run events, review and analyze attrition trends and support departmental needs
•Process paperwork for both incoming and withdrawing students while making sure it maintains auditable requirements.
Heald CollegeAdmission Advisor Lv.I
Mar. 2013 - Jan. 2013Rancho Cordova,CA•Conduct face-to-face interviews, telephone interviews and e-mail correspondence with prospective students to determine their educational needs, concerns and interests.
•Compile, analyze and interpret information received from prospect to determine educational path. •Closely assist and mentor students through admissions process and file paperwork while remaining in compliance with company policies
•Employed techniques such as cold calling, fundraisers and community events to garner interest for the school and invite potential students to inquire. •Conducted presentations to promote the campus and programs to prospects and community.
Sacramento City Unified School DistrictInstructional Aide: Special Education
Nov. 2010 - Mar. 2013Sacramento, California•Independently train and aid special needs students who required one-on-one focus with class work, activities and physical education. •Assist in the preparation of lesson plans and activities for students.
•Train and closely assist students in general population classrooms to assimilate to standard social norms and functions to help them be more independent.
•Conduct, develop and interact in presentations to the community and parents of special education students on ways to better aid their children based on the classroom lessons.
Ruffalo CodyCall Center Representative
Oct. 2007 - Sep. 2009Fresno, California Area•Conduct phone interviews and telemarketing using cold calling techniques.
•Built rapport and relationships with donors via phone ensuring annual repeat donations. •Work independently in a high pressure environment calling and receiving calls while processing paperwork. •Participate in school retention efforts maintaining contact with active students through graduation and alumni.
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