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Work Background
Dine Brands GlobalSr. Network Engineer/Architect
Mar. 2023Pasadena, California, United States
LiveAction SoftwareSenior Systems Consulting Engineer
Jan. 2022 - Dec. 2022Palo Alto, California, United States
CVS HealthSr. Network Consultant / Sr. Network Manager
Apr. 2021 - Jan. 2022Scottsdale, Arizona, United StatesResponsible for day to day project management and execution of assigned projects and their deadlines. My main function was to create infrastructure needed for CVS to conduct business based on IT road map strategies. I would manage around 16 ongoing projects with 5 to 7 active ones at the same time. I was involved in major upgrades to the CVS network, such as their Az and Rhode Island Core upgrades from 10 Gigabyte transport infrastructure to 100 Gigabyte, the Re-IP project to accomodate Aetna and CVS integration after merging, a project that oversaw the config and reconfig of at least 40,000 devices, all done without a single incidence of down time for their network.
South Mountain Community CollegeAdjunct Professor
Jan. 2018 - Dec. 2018Phoenix, Arizona AreaI was in charge of teaching the CCNA Route/Switch Cisco Academy curricula for students.
Gardner Resources Consulting, LLCSr. Networking Engineer/Architect Consultant for CVS Caremark, Inc on behalf of
Sep. 2016 - Mar. 2021Rhode Island, United StatesResponsible for all aspects of project work assigned by the Gardner Group's main customer during this endeavor, CVS Health, Inc.
LifeLockSr. Network Engineer
May. 2015 - Sep. 2016Tempe, Arizona
SafewaySr. Network Engineer
Sep. 2014 - May. 2015phoenix, arizona
GoDaddySr. Network Engineer
Nov. 2011 - Sep. 2014Scottsdale, AzResponsible for all aspects of design and engineering solutions within GoDaddy’s network infrastructure. This included growth projects as well as troubleshooting of the same for their National and International backbone network, which global reach extends throughout the US west and east coasts, as well as Singapore, the Netherlands, Ireland and others. Upgraded over 1,500 Catalyst switches in their Data Centers to new Nexus 5k2k top of rack solutions. This project saw the upgrade of over 72,000 interfaces without a single outage. I was accountable for all technical aspects of the project, such as proper Nexus/3500 command translations, base and specific server centric configurations for new equipment, L1/L3 diagrams for all migrations work, and coordinating with server’s owners to insure proper maintenance windows, and avoid scheduling conflicts . In the words of my management at the time describing this project, "we have never had an instance in all the years GoDaddy has existed as a company, where a project of this magnitude was done without a single failure, and it is a testament to your engineering abilities and relentless careful planning." I received various WOW awards upon this project's completion. Responsible for all Distribution switches upgrades within GD infrastructure. These consist mostly of 6513s upgraded to 7010 and 7018 Nexus switches. Our Distro switches manage Terabites worth of data daily per our last Statseeker capacity studies, and these upgrades have been designed and implemented to be done with minimal impact during upgrades by putting 7Ks in place and slowly migrating responsibilities away from our Distro switches like layer 2 agg clusters, IGP and VRF routing instances, and only taking maintenance windows when absolutely necessary. Troubleshooting various platforms as ASR9K routers, ACE, F5 and A10 load balancers, ASA Firewall appliances, F5 and A10 load balancers, as well as other equipment/appliances from different vendors.
Cox CommunicationsLead Technical Commander - IT Mgr.
Nov. 2009 - Oct. 2011Phoenix, Arizona Area- Accountable for the technical support and escalation, as well as, the day-to-day operation of the Technical Assistance Center in charge of supporting, provisioning, installing, troubleshooting and maintaining all Cox Business related matters on their 24/7 center in Deer Valley. - Responsible maintaining 99.999% network availability during regular business hours, and 99.997% during off peak and maintenance window hours. To date, and while under my responsibility my group has sustained and maintained 99.999% network availability during non-maintenance windows for Cox Business. - Accountable for shift and production metrics, incident command handling and all network and infrastructure project-related deadlines. This includes weekly and monthly network operations meetings where all data for my areas of responsibility is presented to upper management and department heads as well as the Vice-Presidents for Development, Architecture, Network Operations and Sales Engineering as well all department heads in charge of order fulfillment and service assurance for Cox Business. - Responsible for launching the first successful on-boarding program for our Network Services department new hires. This program included a well organized 16-week program that was able to demonstrably cut down our new hires’ training time during their first 6 months at Cox by 42% from previous attempts - Created 1st successful in-house CCNA training program for the NS Dept. - Responsible for running all aspects of incident command operations during network outages, emergencies due to natural disasters, and for running war room operations for all matters within my responsibility pool including troubleshooting operations for new product launches. These include, but are not limited to, fiber cuts, IGP routing issues affecting network performance, new installs of technologies and Metro Ethernet Forum’s expansion projects and general troubleshooting issues from day-to-day operations.
Pioneer ElectronicsSr. Network Engineer - Contractor
Jan. 2008 - Dec. 2008
AT&TData Services Engineer / Off-Shifts Manager
Jan. 2001 - Oct. 2009Greater Los Angeles Area- Responsible for supporting and implementing an OC-48 ATM/MPLS Backbone Project for the County of Los Angeles. - Developed all documentation on Standard Operating Procedures related to Customer Service, Service Level Agreements, Troubleshooting Guidelines, Emergency Response Task Force, Disaster Recovery and every day operations for the Enterprise Network Operations Management Center. - Assisted in the deployment and configuration of Cisco Secure VPN Solutions, IPSec, and Cisco Pix Firewalls for the County of Los Angeles Project. Responsible for coordinating, researching and solving issues related to areas of special expertise in support of the County of Los Angeles, such as IPX, Novell routing, and File Server interactions with the Enterprise Network. - Configured EIGRP and BGP on Cisco routers - 12000, 7200, 7500, 3600 series. - Configured and implemented Cisco Catalyst switches – 2900, 3500, 5500, 6500 series. - Responsible for providing technical support to Los Angeles County Network Operations Center on issues related to circuit problems, routing and switching for IpSec, ISDN, ATM, Frame Relay, IP and IPX issues. - Supervisor for Swing and Graveyard shifts. Responsible for all aspects of off-shift operation, technical troubleshooting during off-hours, personnel scheduling, mediation resolution both within AT&T and with our customer, Los Angeles County Network Control Center.
Leiner Health ProductsSr. Network Projects Manager
Jan. 2000 - Nov. 2000Greater Los Angeles Area- Responsible for all matters related to Y2K readiness projects. All upgrades, and security related projects were finished 150 days prior to target date. - Redesigned and implemented Leiner’s network backbone migration, from a 10mbps shared flat Ethernet network, using Cabletron equipment, to a 1Gbit switched, 100Mpbs FastEthernet network using Cisco Systems routers and switches. - Created Leiner’s inter VLAN routing strategy using Cisco Catalyst Switches. This project combined with the backbone redesign and implementation resulted an improvement for Network availability uptime from 78% to 99.97% during off shift hours, and 99.99% during normal business hours. Leiner over 12 Million dollars on previously lost revenue and network down time as a result. - Responsible for TCP/IP address redesign for Leiner’s Wan and VLANs. Leiner’s Lan/Wan combination was more than 9,000 nodes - Responsible for creating a File Server Farm, and consolidating 27 HP File Servers into 3 Compaq 7000 Series Servers. These included 2 File Servers with a 212 Gigabytes RAID system each for the Graphics Department. - Accountable for coordinating, and conducting in-house training for Helpdesk personnel to support the new Lan/Wan infrastructure. As a result, our SLA response time for Help Desk issues related to our Network went down to 2 hours, with a 67% of them closed at initial contact.
Leiner Health ProductsSr. Network Engineer
Aug. 1998 - Dec. 1999Greater Los Angeles Area- Implemented the use of a Netware 5.1 Radius File Server, which combined with a Cisco 3600 created Leiner’s VPN solution. This solution allowed for Leiner’s Sales Force to have secure access Leiner’s resources in Carson using public access phone lines, and the Internet. - Configured and installed Checkpoint Firewall in different Production Plants - Wrote all documentation related to Network Standard Operating Procedures for the Network Support Center. These included New User Creating procedures, disaster recovery and nightly backup procedures for all local and remote locations. - Migrated Leiner’s Netware 4.11 Network to 5.x - Migrated Leiners GroupWise E-mail Systems from version 5.2 to 5.5 - Provided Technical Support to other Network Engineers in advanced network troubleshooting, critical server application support, e-mail systems implementation and support, new project implementation for infrastructure development and upgrades. This network consisted of 5000+ users, 18 remote locations throughout the United States and Canada, 67 Novell and 21 Windows NT servers. - Implemented Novell’s Managewise and Zen works. This solution included management tools for asset tagging, inventory, software metering, software distribution, desktop remote control, server monitoring, alarm paging services, integrated LAN analyzing, wide area network monitoring and troubleshooting. File server trend monitoring, and a module for the unattended network wide implementation of an anti-virus solution, using Cheyenne’s Innoculan anti-virus software for both servers and workstations.
Adventist HealthSr. Network Engineer
Jun. 1997 - Aug. 1998- Installed and configured NetWare 4.11 So. Cal. Communications System to provide our Hospitals with inter-connectivity in areas such as E-mail, software metering and distribution, asset management and inventory, this system would serve as the main communication uplink for the 5 other regions comprising Adventist Health’s network. - Responsible for a 1600 users Novell network consisting of 14 NetWare file servers, 3 Windows NT servers, in a mixed environment of NetWare 3.11, 3.12 and 4.11. - Planned and implemented a NetWare 3.12 to 4.11 migration for 800 users. - Performed General Senior Network Engineer duties, such as: LAN administration, disaster recovery and backup, file server maintenance, installation, configuration and upgrade of both hardware and software, coordinate with outside vendors for the proper design, monitoring and maintenance of WAN links, hubs, routers. Provide client-server technical support.
Alternative Resources CorporationNetwork Infrastructure Engineer - Contract
Jan. 1997 - Jan. 1997Greater Los Angeles Area- Performed various assignments throughout the Greater Los Angeles Area for clients like Universal Studios and Raytheon, Inc.
USIS, Inc.Computer Systems Manager/LAN Administrator
Dec. 1993 - Oct. 1996Washington D.C. Metro Area- Planned, designed and installed the Local Area Network for the U.S. Information Service. - Conducted all in-house training for USIS’ staff in the use of their new environment, as well as, in al their new application programs. - Provided technical support, troubleshooting and repair services for USIS’ computer system, including their local area network. - Planned and implemented all new projects assigned to USIS, such as, a LAN based dial-up E-mail router to send and receive E-mail directly to and from USIA’s Headquarters in Washington, D.C. - Designed the layout of images and source code using HTML for USIS World Wide Web page.
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