Dell - Corporate Business GroupGlobal Account Manager
Jan. 2007 - Sep. 2015- Acting as set point of contact for existing customers for all Operational and Strategic issues under the Dell Financial Services vendor programme - Responsible for strategic relationship with customers across EMEA - Liaising with US and Asia Pac counterparts - Responsible for pricing and providing quotes for extended projects - Liaising with vendor for leasing offers and provide training - Resolve customer specific issues and queries - Ensure customer tailored solutions - Implementing processes for new customers - Travelling to meet customers and participate in high-level meetings - Support in winning new accounts - Providing reporting for management e.g. forecasting, commission reporting and awards programme - Providing training internally for global customers to ensure focus on this specific customer group - Participating in Six Sigma projects initiated by customers - Initiating mentor programme with HR to ensure sharing best practices and experience sharing