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Work Background
Next GlassBusiness Development Manager
Nov. 2022 - Nov. 2024Identify & Pursue New Business Opportunities: Research and identify new market opportunities,
industries, and potential clients to expand the company's customer base. Proactively reach out to
key decision-makers and pitch products or services to generate new business.
•
Build & Maintain Client Relationships: Develop and nurture long-term relationships with existing and
prospective clients. Understand their needs, provide tailored solutions, and ensure high levels of
customer satisfaction to foster repeat business and referrals.
•
Create & Implement Sales Strategies: Develop and execute sales plans and strategies to achieve
revenue targets. Work closely with the sales team to create customized proposals, presentations,
and campaigns that align with clients' business objectives.
•
Negotiate Contracts & Close Deals: Lead negotiations with clients, ensuring favorable terms and
conditions for both the client and the company. Close deals and sign contracts, ensuring that all
agreements are aligned with the company's objectives and profitability goals.
•
Monitor Market Trends & Competitor Activity: Stay up-to-date with industry trends, market
developments, and competitor activities. Analyze competitive offerings, pricing strategies, and
customer demands to refine business development strategies and stay ahead in the market.
Next GlassBusiness Development Representative
Sep. 2018 - Oct. 2020Generate Leads & Prospect New Business: Actively research and identify potential customers or
business opportunities through cold calling, email outreach, social media, and networking. Qualify
leads and set up meetings or demos for the sales team.
•
Develop & Maintain a Sales Pipeline: Manage and track leads throughout the sales funnel, ensuring
timely follow-ups and maintaining a steady pipeline of prospects. Prioritize high-potential leads to
maximize conversion rates.
•
Conduct Market Research & Competitive Analysis: Stay informed about industry trends, customer
needs, and competitor offerings. Use this knowledge to tailor outreach efforts and identify new
business opportunities for the company.
•
Collaborate with Sales & Marketing Teams: Work closely with the sales and marketing teams to
align strategies, share insights, and optimize outreach efforts. Provide feedback on marketing
campaigns and assist in creating targeted messaging for prospects.
•
Achieve Sales Targets & Metrics: Meet or exceed individual performance goals, including lead
generation quotas, meetings scheduled, and other key performance indicators (KPIs). Regularly
report on progress to management and adjust strategies as needed to achieve sales targets.
Comet Aviation SuppliesRemote Aircraft Supply Sales & Operations Manager
Mar. 2015 - Aug. 2018Lead Sales Strategy & Growth: Develop and implement sales strategies to drive revenue growth in
the remote aircraft supply market. Work with the sales team to meet or exceed sales targets and
expand the customer base.
•
Oversee Customer Support Operations: Manage and enhance the remote customer service team,
ensuring timely and effective resolutions for customer inquiries, order issues, and product
recommendations. Ensure high levels of customer satisfaction and loyalty.
•
Optimize Order Fulfillment & Inventory Management: Collaborate with the fulfillment team to
ensure efficient order processing and accurate inventory management. Monitor product
availability and ensure seamless product delivery to customers.
•
Maintain Strong Client Relationships: Build and maintain long-term relationships with key clients,
including aviation businesses and individual customers. Act as the primary point of contact for
high-value accounts, addressing their needs and offering tailored solutions.
•
Monitor Performance Metrics & Reporting: Track and analyze key performance indicators (KPIs)
related to sales, customer satisfaction, and operational efficiency. Prepare regular reports for
leadership and recommend process improvements based on data insights.
Azaadville HyperRetail Operations Manager
Dec. 2012 - Feb. 2015Oversee Store Operations & Staff Management: Lead and manage day-to-day store operations,
including scheduling, staffing, and maintaining a high standard of store presentation. Ensure that
staff are properly trained, motivated, and equipped to provide excellent customer service.
•
Drive Sales & Customer Satisfaction: Implement sales strategies to achieve revenue goals, improve
customer experience, and optimize sales opportunities. Monitor sales performance and adjust
tactics as needed to meet or exceed targets.
•
Manage Inventory & Stock Levels: Supervise inventory management, including ordering, receiving,
and restocking products to ensure availability and minimize stockouts. Work closely with suppliers to
ensure timely deliveries and maintain optimal stock levels.
•
Ensure Compliance & Safety Standards: Enforce store policies, procedures, and safety regulations
to maintain a safe and efficient work environment. Ensure compliance with company standards,
including loss prevention, product handling, and customer service protocols.
•
Monitor Financial Performance & Budgeting: Track store performance metrics, such as sales,
expenses, and profit margins. Manage the store's budget, controlling costs while maximizing
profitability. Prepare and present regular reports on store performance to senior management.
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