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Work Background
SyscoCloud Developer Engineer
Jan. 2024Costa Rica
AstrixSenior Cloud Informatics Engineer
Apr. 2023San Jose, Costa Rica• Astrix AWS and external senior consultant
• Technical request analysis and monitoring for complex and very old issues for short resolution finding long-term solution. • Windows and Linux Administrator
PerkinElmer, Inc.Tech Lead AWS Cloud Administrator
Aug. 2022Massachusetts, United StatesTroubleshooting Kubernetes on Linux 20, main docker nodes running on AWS Images.
Technical Lead in charge of escalations of complex issues: Path to follow , scope , decision making
Consultant and Project coordination of assigned new Projects
Improved Technical Interview process for new hires for internal team
Side by side cooperation and review of new software released with Product Management Team.
Cloud Cost Management and monitoring of resources
Management review of team performance and weekly Technical Knowledge Sessions to share and learn or review new challenges
PerkinElmer, Inc.Technical Lead AWS
May. 2021 - Aug. 2022Massachusetts, United StatesAdvanced Troubleshooting of different technical scenarios.
• Handle multiple projects at the same time as a technology leader.
• Translate high complexity business requirements into technical tasks and delegate them to the teammembers.
• Work and Scope all complexity projects and asign to team members as needed
• Manage customer relations and strong negotiation skills.
• Mid/Advance Project scoping and solution design.
• Technical leader role in the group.
PerkinElmer, Inc.Cloud and Technology Analyst
Aug. 2017 - May. 2021Costa Rica• Key contact to manage and coordinarte new AWS instances, snapshots, images, create templates to clone systems for presales demos.
• AWS Cloud infrastructures full administration: Resource administration, environment configuration, system deployment, firewall configuration.
• Be able to demo solutions if needed and work closely with Scientist and Biology team members to process customers technical feedback.
• Advanced System Administration knowledge: Windows, Linux, Network, Database,connectors,backups, systems scalability and monitoring, etc
• Technical training process and content creation
• Tehcnical interview creation for potential new candidates
PerkinElmer, Inc.System Administrator
Nov. 2014 - Aug. 2017Costa Rica• VMware DMZ virtual machines administration: Operating system level
• Monitoring resources using Zabbix to have an internal tool to know when more resources were required
• Scientific Application installtion and tunnig, adminsitration, customization based on Scientific team requirements for presales POCs and Demos or internal testing of Pre-release software
• Linux administration in VMware
• Assigned and starteed VMs migration from vmware to AWS cloud Infrastructure.
• Coorindator and Internal Project key contact for new projects that involved differents departments and teams, like network, IT , Security, Cloud and Managers or Directors as needed
IBMSystem Administrator
May. 2013 - Nov. 2014Costa Rica• Internal Project Manager
• Acting Team Lead of 4 members
• Documentation Focal :Documentation templates proposal amd Improvement for Service Deliver towers: Wintel and Linux.
• Process improvement
• Day to Day Gap analysis and Actions proposals
• Quality- Idetification of issue following proposal and feedback to engineers
• Training creation for Wintel Teams
NetAppStorage Consultant and Analyst Engineer
Jul. 2012 - May. 2013Costa Rica• Engineer for diagnosing, reproducing and fixing NetApp software and hardware issues
• Knowledge and experience with SAN/NAS FCoE iSCSI Fabric: Cisco/Brocade- Ping/tracert/DNS
• VMware VSphere 5.1 – EXSi – Vcenter Server- Installation, Configuration, monitoring and troubleshoting
• Network monitor and troubleshooting: traceroute, ping, DNS nslookup
Hewlett-PackardITO Server Administrator Wintel Engineer
Mar. 2007 - Apr. 2011Costa Rica• Creation of technical process documentation for new hires. • Coordination and logistic of new technical trainers.
• Proactive daily reports improve process creation.
• Create Processes and documentation. • Creation of technical training for how to handle top issues. • Backup Supervisor and escalations incidents main contact.
• Deep technical support and RCA (root cause analysis) for recurrent hardware software incidents and request coming from clients that affects business productions applications.
Hewlett-PackardISS Front Line Server Administrator Engineer
Nov. 2005 - Feb. 2007Costa Rica• Leader to start up the costarrican Call Back Team to improve the Customer Satisfaction levels.
• Hardware Backup Mentor and Second level technical support contact, both requiring high technical skills and pro-activeness to help engineers on the floor.
• Creation and implementation of documentation to improve follow up process to ensure outstanding customer satisfaction levels.
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