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Work Background
Complete Nutrition Brands, LLCFranchisee
Jun. 2017 - Jul. 2018Terre Haute, Indiana Area- Managed day to day operations including bookkeeping, purchasing, scheduling, marketing, staffing, inventory - Generated $47,500 revenue increase in the first six months. - Built solid staff around our core values - 11% increase in store NPS (Net Promoter Score) within six months by providing exceptional customer service - Negotiated terms and contracts with partner vendors increasing profit margins by roughly 7% - Advised corporate product development team to develop new products for Complete Nutrition.
Zrich Productions, LLC.Owner
May. 2017Terre Haute, Indiana- Freelance Photographer and Videographer - Provide curated content for leading fitness media company by keeping up on the latest technology and software including Adobe Creative Cloud. - Expanded business growth through marketing initiatives, sales tactics and delivering content on time and within budget. - 80% travel including planning, producing and executing multiple promotional video shoots with businesses.
KingFit Preventative Health and PerfomanceVP Business Development
Nov. 2015 - Nov. 2019- Formulated business plan utilizing Porter’s 5 Forces methodology to acquire $750,000 in investments - Successfully built and negotiated partnerships with local clinics to market our application - Operate with cross-functional geographically dispersed team members to discuss customer and partner key priorities for continued digital transformation - Redesigned the company’s pivot from a lifestyle coaching service to a mobile application educating type 2 diabetics on lifestyle modifications and ways to manage symptoms
VerizonSolutions Specialist
Oct. 2015 - Jun. 2017Sanford, Florida- Consulted customers towards upgrading phones and uncovering growth opportunities - Strengthend customer service standards by maintaining over a 90% NPS score. - First employee to be promoted to key holder within 3 months of start date. - Ranked #1 in multiple metrics: (accessory sales, new lines, upgrades, tablets). - Partnered with R2B (Retail to Business) specialists to close business sales by yielding the highest number of viable leads generated. - SME for the new POS (point of sale) system and lead trainer
VerizonHearth and Wellness Coach Intern
Jan. 2015 - Oct. 2015- Delivered persuasive and thorough health coaching to employees and staff which increased gym utilization and retention. - Designed customized nutrition and exercise programs for clients and members. - Surveyed the market to pioneer and spearhead the “It Makes Cents” campaign which displayed financial benefits of membership increasing membership sales by 55% within the FY.
NUTRISHOP Terre HauteGeneral Manager
Aug. 2013 - Dec. 2014- Developed SOPs including, marketing and inventory management. - Secured investors with similar business ventures to financially back store. - Corporate training initiative in California establishing beneficial nationwide relationships with investors and consumers.
Complete NutritionStore Manager
Jul. 2011 - Apr. 2013- Created an integrated relationship between the store and the community. - Sucessfully implemented all SOP within the store. - Developed effective marketing campaigns within the community: radio, events, referral programs, etc. - Surpassed corporate goal by $120Kwithin first 5 quarters of store opening.
GNCAssistant Manager
Oct. 2010 - Jul. 2011Terre Haute, Indiana Area- Created training system for new hires resulting in a reduced ramp-up period cutting new-hire assiciated costs by 30%. - 11% reduction in inventory shrink which went from highest in the district to the second lowest. - Managed product rotations which reduced product turn-over and increased store aesthetics and consumer attractiveness. - Responsible for initiating new hire interviews reducting candidate filtering providing only the most qualified candidates to continue with interview process with additional staff. - Top 10 rank in sales out of 300+ sales members in the region, back-to-back quarters. - Within 60 days brought store from $-10,000 from yearly goal to $5,000 over yearly goal.
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