Lisa Kent

Sales Shift Supervisor @Mastermind Toys

CopywritingCall CenterMarketingSales & BizDevCustomer ServiceAssistantData Entry

Highly professional and results-driven retail supervisor seeking to utilize exceptional customer service, dispute resolution and sales skills within a successful retail environment.

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Work Background

Play Expert

Mastermind ToysPlay Expert

Jun. 2024London, Ontario, CanadaManaged shift operations and team performance to keep business running smoothly. Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Supervisor

The NooksSupervisor

Nov. 2023 - Feb. 2024CanadaSupervisor of 6 employees Oversaw daily operations Point of Sale

Customer Service Representative

Bank of MontrealCustomer Service Representative

May. 2018 - Nov. 2023CanadaMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer requests for products, services, and company information. Collaborated with team members to develop best practices for consistent customer service delivery.

Co Founder

London Food CoalitionCo Founder

Oct. 2016 - Jun. 2024London Food Coalition strives to inform and educate the public about the issues around poverty, food insecurity, and the importance of food rescue.

Retail Sales

Rogers CommunicationsRetail Sales

Dec. 2014 - Sep. 2015London, Ontario, Canada

Customer Service Representative - Rogers Wireless

Alpine AccessCustomer Service Representative - Rogers Wireless

Oct. 2012 - May. 2014London, Canada AreaDemonstrates the highest level of customer service excellence at inbound call centre; responds to customer account and product queries, troubleshoots account and billing issues; assists customers in finding the best solutions for their wireless needs; and corrects problems in a timely manner

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