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Work Background
Mastermind ToysPlay Expert
Jun. 2024London, Ontario, CanadaManaged shift operations and team performance to keep business running smoothly.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
The NooksSupervisor
Nov. 2023 - Feb. 2024CanadaSupervisor of 6 employees
Oversaw daily operations
Point of Sale
Bank of MontrealCustomer Service Representative
May. 2018 - Nov. 2023CanadaMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Collaborated with team members to develop best practices for consistent customer service delivery.
London Food CoalitionCo Founder
Oct. 2016 - Jun. 2024London Food Coalition strives to inform and educate the public about the issues around poverty, food insecurity, and the importance of food rescue.
Rogers CommunicationsRetail Sales
Dec. 2014 - Sep. 2015London, Ontario, Canada
Alpine AccessCustomer Service Representative - Rogers Wireless
Oct. 2012 - May. 2014London, Canada AreaDemonstrates the highest level of customer service excellence at inbound call centre; responds to customer account and product queries, troubleshoots account and billing issues; assists customers in finding the best solutions for their wireless needs; and corrects problems in a timely manner
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