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Work Background
Near North Title GroupTechnical Program Manager
Dec. 2023Chicago, Illinois, United States · Remote
Near North Title GroupTechnical Program Manager
Jan. 2022 - Dec. 2024Auburn, Indiana, United States · RemoteManaged ISP and VOIP network during company transition from 30 to 60+ locations
Made and executed plan to consolidate ISP, VOIP, Print and other services to cut costs and increase efficiency
Evaluated, implemented and managed information systems, including Freshdesk help desk, Netsuite CRM, 3 website designs/redesigns, 3 employee monitoring systems, Remote Online Notarization, and several smaller software platforms
Remotely planned, directed and coordinated Information Technology team responsible for 60+ locations across the Midwest and Florida
Managed Help Desk (Freshdesk) for 250 employees with team of 3 and consultants
Administrator for Office365, Netsuite CRM, KnowBe4 HRM, WordPress, Employee Monitoring (ActivTrak, Veriato, Teramind), Helpdesk (Freshdesk, Spiceworks)
Coordinated opening several new/moving/closing locations with minimal lead time
Created and maintained extensive technical knowledge base Created, researched and delivered high-level IT presentations to executives & managers
Primary responsibility for communicating regularly with staff, executives, managers and vendors about IT initiatives and upgrades
Near North Title GroupTechnology Integration Administrator
Nov. 2021Carmel, Indiana, United States
Near North Title GroupOffice 365 Administrator
Sep. 2020 - Dec. 2022Carmel, Indiana, United States · HybridDeveloped and executed information services training for executives, managers and 250 member staff
Created weekly instructional tech videos and monitored adoption of training initiatives
Developed and maintained procedures in PowerAutomate & PowerApps
Advocated for and implemented more efficient data-based policies
Reviewed processes, operating procedures and systems usage throughout the corporation looking for opportunities to increase efficiency, through use of technology
Near North Title GroupOffie 365 Administrator
Sep. 2020 - Nov. 2021Indianapolis, Indiana, United States · HybridDeveloped and executed information services training for executives, managers and 250 member staff
Created weekly instructional tech videos and monitored adoption of training initiatives
Developed and maintained procedures in PowerAutomate & PowerApps
Advocated for and implemented more efficient data-based policies
Reviewed processes, operating procedures and systems usage throughout the corporation looking for opportunities to increase efficiency, through use of technology
The Crossing Education CenterDirector of Information Services
Mar. 2015 - Jun. 2020Indianapolis, Indiana, United States · HybridDesigned and administered systems for collecting and analyzing data
Designed, implemented and analyzed surveys of employees, students and stakeholders
Presented data analysis findings to various internal and external audiences
Advocated for responsible, ethical data use throughout corporation Served as administrator for Salesforce CRM, Powerschool SIS, Canvas LMS, Plato curriculum, Vibe HR system, Basecamp project management, Freshdesk help desk, AssetTiger inventory management, Wordpress website and Google Apps for Education
Reviewed processes, operating procedures and systems usage throughout the corporation looking for opportunities to increase efficiency, especially through use of technology
Collaborated with Network Admin to develop and implement systems and procedures to increase efficiency and productivity
Remotely planned, directed and coordinated Information Technology team responsible for 20+ locations across the state of Indiana, including multiple new locations yearly
Evaluated and implemented information systems, including Canvas LMS, Plato curriculum, Basecamp project management, Google Apps for Education, Freshdesk help desk, AssetTiger inventory management system, Salesforce CRM, and Paychex HRIS
Researched, advocated for and implemented the upgrade tens of thousands of dollars of network equipment during a budget crisis
Developed and executed information services training for 100+ member staff
Crossing Educational CenterCampus Administrator
Jul. 2014 - Mar. 2015Plymouth, INEducation Admin
Teacher
South Bend Career AcademyMath & CTE Team Leader (Teacher)
Jul. 2012 - Jun. 2014Project-based learning
John Young Middle SchoolMath Teacher
Dec. 2011 - May. 20127th Grade Math
Barclay Hills Education CenterIntern Teacher
Oct. 2011 - Dec. 2011Taught Careers (workplace readiness and personal finance) and Mathematics to at risk grade 9-12 students in a career-focused alternative High School setting
Set standards for classroom behavior and maintained standards consistently through Positive Behavior Support
Integrated Collins Writing, 5E Lesson Planning, Total Participation Techniques and other teaching and classroom management strategies Accommodated and assessed students with learning disabilities
Assisted in planning and chaperoning college visits and arts education field trips
Hillside Middle SchoolPre-Intern Teacher
Jan. 2011 - May. 2011Taught Mathematics and Computers to at risk 6th and 7th grade students in an urban Middle School
Hillside Middle SchoolMathematics Tutor
Jul. 2010 - Aug. 2010Tutored grade 6-12 mathematics skills in one-on-one and small group settings
Milwood Magnet SchoolClassroom Aide
Apr. 2010 - Jun. 2010Assisted in teaching computer skills, math and reading in alternative summer school
Junior Achievement of Southwest MichiganVolunteer Business Instructor
Jan. 2010 - Jun. 2011Taught business, economics and job readiness skills to grade 3-12 students
Threads ChurchLead Teacher & Small Group Guide
Sep. 2008 - Jun. 2011Developed and adapted curriculum and long-term teaching plans for grades 6-12
Coached developing leaders and presented enrichment techniques
Midwest Fastener CorpComputer Specialist
Oct. 1999 - Sep. 2009Tech Support
Web Design
Tech Purchasing
Midwest Fastener CorpInformation Technology Specialist
Jan. 1999 - Jan. 2009Developed and taught computer skills training classes
Created end user technical manuals in paper and electronic forms
Served as web usability and information architecture consultant
Maintained iSeries-based Electronic Data Interchange (EDI) system
Performed exhaustive studies leading to major technology purchases
Midwest Micro/InfotelTechnical Support Representative
Jan. 1997 - Jan. 1999Conducted remote technical support for a variety of users
Contributed solutions and procedures in a team-based environment
CNG FinancialStore Manager
Jan. 1996 - Jan. 1997Established new customer base for financial company
Hired, trained and managed new employees
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