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Work Background
MuralManager, Salesforce and CRM Systems
Nov. 2024
MuralSr. Salesforce + Connected Tech Administrator
May. 2023 - Nov. 2024- Spearheaded and designed innovative solutions for business projects as the primary architect of Salesforce Flow, ensuring alignment with organizational goals.
- Successfully managed end-to-end project lifecycle, including configuration, deployment, and stakeholder communications within Sales & Service Cloud.
- Oversaw lifecycle and deployment management to optimize operational efficiency and ensure seamless integration of solutions.
- Leveraged a suite of connected technologies, including OwnBackup, Chorus, LeanData, Gainsight, ZoomInfo, Aviso, Zapier, and Outreach, to enhance business processes and drive results.
- Collaborated with consulting partners to define project scope, execute rigorous testing, and coordinate successful deployments, ensuring high-quality deliverables.
- Engaged with stakeholders to capture and prioritize requirements, while offering expert guidance on best practices and strategies for future scalability.
Emerson Commercial & Residential SolutionsSalesforce Technical Business Analyst
Oct. 2022 - May. 2023St Louis, Missouri, United States- Collaborated closely with management and team members to achieve 100% project completion success by target dates, driving alignment and accountability across initiatives.
- Developed and implemented processes, workflows, and custom automation solutions to enhance efficiency for various internal sales and service teams.
- Conducted data import, updates, and cleansing using Demand Tools to ensure data integrity and accuracy across systems.
- Provided comprehensive training, onboarding, and troubleshooting support for over 30 new Salesforce users during the Verdant acquisition at White Rodgers Org.
- Managed Salesforce requests across two distinct orgs, serving over 250 active end users per org, ensuring timely and effective resolution of inquiries.
- Gained expertise in third-party integrations with platforms such as PandaDoc, Pardot, Blackthorn, Ambition, ZoomInfo, and OwnBackup, enhancing system interoperability and functionality.
LaunchCodeWomen+ TA Mentor - Salesforce Track
Mar. 2022 - Sep. 2022St Louis, Missouri, United StatesAssist and teach historically underrepresented groups of individuals in tech to develop and hone their skills to find jobs as part of the Salesforce workforce. Curriculum includes discussion of best practices for object management and architecture, relationships, fields, user management, reporting & dashboards, automation, etc. to prepare individuals for taking Administrator and App Builder certification exams.
Emerson Commercial & Residential SolutionsSalesforce Administrator
Oct. 2020 - Sep. 2022St Louis, Missouri, United States
Saint Louis UniversityProgram Coordinator
Apr. 2020 - Oct. 2020
Saint Louis UniversityStudent Financial Services Specialist
Jun. 2018 - Apr. 2020Saint Louis, MO
Pig & PickleGeneral Manager
Aug. 2017 - May. 2018Greater St. Louis Area
Friedman Group, Ltd.Executive Assistant
Jul. 2017 - Oct. 2017St. Louis, Missouri
Harvatin Law OfficeDriver's License Administrator
Jul. 2013 - Jul. 2017Springfield, Illinois Area-Responsible for client relations and file preparation leading up to Secretary of State administrative hearings
-Primary correspondent with treatment agencies, current clients and potential clients
-Schedule hearings and otherwise maintain the Harvatin Law Office calendar
Nimble Social MediaSocial Media Associate
Jan. 2012 - Jan. 2013Create continual content for 3 Facebook accounts
Maintain and provide content for 5 Twitter accounts
Write blog posts and integrate within Word Press site.
Verto Salon and Med SpaReceptionist
Jan. 2011 - Sep. 2011Schedule and confirm appointments
Write e-mails and correspondence for the salon
Laundry, stock and inventory responsibilties
Teavana CorporationGeneral Manager
May. 2007 - Jan. 2011Interviewed, hired and trained new employees
Managed 10-15 employees and at times, multiple stores
Won November 2010 contest for Top GM over plan, finishing the month up 73% over projections.
Hired, trained, and opened Oakbrook Teavana with a 61% increase over projections by the end of fiscal 2009, after 2.5 months
Panera BreadTrainer/Zone Leader
Jan. 2005 - Dec. 2007Springfield, Illinois AreaTrain new employees on all areas of cafe and bakery
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