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Work Background
HumanaCare Management Support Assistant
Jan. 2025Louisville, Kentucky, United StatesCall members to complete the health risk assessment and engage members to participate in care management program.
Guide members to resources that can help them manage their health
Provide non-clinical support to evaluate members' needs
Perform administrative, operational, and customer support tasks
Prioritize requests and adapt procedures
EsportaMembership Counselor/ Front Desk Clerk
Sep. 2024Louisville, Kentucky, United StatesPresent the club to potential members and assist them in choosing the right membership option.
Conduct tours of the facility for prospective members.
Explain membership options and address any questions or concerns from potential members.
Build relationships with potential members to understand their fitness needs.
Achieve sales targets and earn commissions based on performance.
Greet and welcome members and guests as they enter the club.
Manage phone calls and inquiries with professionalism and courtesy.
Assist with membership sign-ups and account inquiries.
Provide information about club services and programs.
Maintain a clean and organized front desk area.
Handle cash and process payments accurately.
Support club staff in various administrative tasks as needed.
HumanaReceptionist 1
Sep. 2023 - Oct. 2024Louisville, Kentucky, United States· Contributes to administration of care management. · Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. · Performs varied activities and complex administrative/operational/customer support assignments. · Performs computations. · Engage in outgoing telephonic communications for Care Management programs in order to establish appointments for beneficiary engagement. · Enter appropriate information into the Care Management applications and other required applicable systems. · Perform administrative tasks such as schedule meetings, scribe/distribute meeting minutes, and other duties as assigned. · Perform all mail functions including receiving, sorting, distributing income/outgoing mail, and researching returned mail. · Print and process letters, welcome packets, and educational mailings for all of HGB Care Management. · Exhibit exceptional customer service to patients.
ReprotectionPublic Relations Intern
Feb. 2023 - Aug. 2023Louisville, Kentucky, United States
Bellarmine UniversityFront Desk Receptionist
Sep. 2020 - Aug. 2023Louisville, Kentucky, United States· Provide exceptional customer service and manage front desk related activities including answering phones, assisting guests, completing member check-in, managing new member sign-ups, managing equipment rentals, and cleaning equipment. · Represent the SuRF and communicate related services at campus events.
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