Mathew Johnson

Salesforce Expert

ITBusiness OwnerSolution IntegratorC-level ExecutiveCTOConsultingSystem AnalystDevOpsCOOProduct ManagerBusiness AnalystEngagement Manager

Salesforce, a leading customer relationship management platform, is continuously evolving and expanding its functionalities. As a Salesforce Expert, Mathew Johnson has demonstrated exceptional skills in managing and optimizing the platform. His expertise includes Salesforce administration, development, and customization. He has a deep understanding of Salesforce's architecture and its various modules such as Sales Cloud in particular are strong. Mathew has proven his ability to strategize and implement Salesforce solutions at the enterprise level that drive operational efficiency and growth. His proficiency in Salesforce also extends to troubleshooting, data management, and user training. His strong analytical skills and business acumen further enhance his ability to align Salesforce capabilities with business objectives.

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Work Background

Target: Leadership - Salesforce/CRM, Sales Excellence, Customer Success, Business Enablement

---Target: Leadership - Salesforce/CRM, Sales Excellence, Customer Success, Business Enablement

Oct. 2024Actively pursuing Salesforce team leadership opportunities to contribute to enterprise innovation, productivity, and technology development at global enterprise companies. I build and lead teams of business analysts, developers and partner with business stakeholders to work together to get results to improve business process via technology using the Salesforce platform and third party technologies.

Vice President, Business Enablement

Clear Channel OutdoorVice President, Business Enablement

Jul. 2013 - Oct. 2024Seattle, WADeveloped and executed the strategic technology roadmap for CCO’s front office applications. Led a high-performing team to deliver significant, measurable efficiency improvements for CCO’s advertising processes by implementing third-party and proprietary technology solutions. Key Achievements: ✔ Enabled the company’s first inside sales team with a full suite of cross-platform integrations, including ZoomInfo, Zoom, ZoomIQ, and Chorus.ai. Led development of new inside sales processes into the existing Salesforce field sales pipeline, including cadences, workflows, email drip templates, campaigns, and guided selling tooling. ✔ Increased developer velocity to 25 to 35 features per release each month by improving DevOps and sandbox management procedures. ✔ Led development of a proposal builder application and integrated into Salesforce Opportunity Planner, allowing reps to research, price, and produce proposals with one tool. The new app replaced five legacy tools. ✔ Managed upgrade of a 15-year-old instance of Salesforce from Classic to Lightning. Completed a phased rollout to 30+ markets and 900+ users.

Practice Director, Salesforce Consulting

Madrona Solutions GroupPractice Director, Salesforce Consulting

Jul. 2007 - Jul. 2013Seattle, WADeveloped a boutique, multimillion-dollar Salesforce practice with eight to 10 consultants who completed 50+ engagements with SMB and Fortune 500 clients. Technology partners included Salesforce, Microsoft CRM, Mapbox, Google Maps, Formstack, WebMerge, and DocuSign. Notable clients included: Amazon Media Group, Expedia, and Investors Capital Group.

Senior Business Process Consultant

AcettaSenior Business Process Consultant

Jun. 2002 - Jul. 2007Seattle, WAProvided CRM and business process consulting services using Microsoft, Onyx Software, and Salesforce solutions. Co-developed the “Turning Point”, a practical methodology for improving performance of and redesigning business processes for optimization. Notable clients included: Microsoft, Janus Mutual Funds, ChemPoint.com, The Regence Group, Univar, Speakeasy, Fluke Biomedical, and Microsoft Advertising (MSN).

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