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Work Background
Keypath EducationAdmissions Team Lead
Apr. 2024
Keypath EducationSenior Enrollment Advisor
Mar. 2022 - Apr. 2024
Keypath EducationEnrollment Advisor
May. 2018 - Mar. 2022Schaumburg, IllinoisI am responsible for managing prospective students through the application process by providing guidance and advice from their initial enquiry through to enrollment. Following up on previous student enquiries, I uncover their needs and objectives through a set of phone-based interviews and assess their suitability for the course in alignment with their goals. By utilizing my proven relationship building and sales skills, I self-manage a pipeline of generated student enquiry leads to achieve set targets of student enrolments whilst ensuring the students’ needs are met throughout the entire process.
Silver Tree Communications, LLCContractor
Nov. 2017 - May. 2018Kenosha, Wisconsin-Manages Book and Author Spreadsheet as new clients join, as well as perform weekly updates to current clients with any new information, as needed -Research marketing tools for utilizing social media to promote businesses
-Assist CEO with any and all tasks, that come about; setting up video shoots, organizing contracts, submitting for ISBNs, submitting and mailing information to the Library of Congress
Packaging Corporation of AmericaTax Certification Project Contractor
Jun. 2017 - Jan. 2018-Signed on to switch the company from paper to electronic versions of all tax emption forms on file, as well as assist manager with creating an internal website through SharePoint
-Created and maintain a detailed log of all 50,000+ customers and tax emption forms that we have
-Verify and validate through Avelera all tax exemption forms -Communicate both in writing and by phone to plant controllers in regards to their customer tax forms, and ensure that we are receiving the most up to date information
-Assist in the training of the new program (Avelera) to all plant controllers- as well as created several manuals to help guide throughout the training
DeVry Education GroupAcademic Advisor
May. 2012 - May. 2016Greater Chicago AreaTwice promoted (from Advisor I to Advisor II, then to Advisor III) for outstanding performance in assisting college students at DeVry Integrated Education Solutions programs (like Oklahoma Wesleyan University). Provided personal advisory services to students as they navigated everything from academic planning, course registration, and academic standing and retention issues.
▪ Trained other DeVry advisors through formal coaching, mentoring and on-the-spot advice/feedback. Served as first contact to resolve all escalated student situations. Highly regarded by colleagues as someone who is a natural leader, a go-to internal consultant, an open-minded collaborator, and a pragmatic and innovative problem solver.
▪ Managed key communications projects, like writing the manuals for the students’ learning management system (Blackboard), crafting the messaging for all email follow-ups for prospects and students, and creating thoughtful communications flow plans to move students through the academic journey.
▪ Selected for several vital special projects, like being the featured speaker on student-warning webinars, and serving as the Alpha Sigma Lambda advisor.
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