Penhaligon'se-Commerce Customer Support
Oct. 2011 - Sep. 2012London, England, United Kingdom• In charge of UK and international customer support for online purchases (e.g. online payments, product choice and availability) • Coordinate with other company departments such as warehouse and third party service providers (e.g. couriers, payment systems) in order to ensure satisfactory product delivery
• Create and maintain Sales reports and market segmentation insight (e.g. identifying best-selling products, key online activity, etc.)
• Perform cross-selling and/or up-selling