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Work Background
BlueWater Federal SolutionsDigital Project Manager at FEMA.gov
Jun. 2019 - Sep. 2024Washington D.C. Metro AreaLed the content strategy on a critical redesign of the FEMA.gov homepage in line with new government directives. This project was highlighted as a significant success in a White House report on delivering a digital-first public experience. Managed a large-scale website migration for FEMA.gov, transforming 74,000+ web pages into a structured and navigable system for millions of users, overcoming significant resource shortages after an 80% team turnover. Spearheaded a multilingual equity initiative, delivering critical disaster content in 20+ languages to better serve diverse communities. Overhauled web governance using Jira, optimizing workflows and improving team efficiency. Trained federal employees on digital communication best practices, achieving a 15% increase in content discoverability and enhancing user interaction metrics.
Forum OneContent Management Lead at Health Resources & Services Administration
Oct. 2018 - Jun. 2019Washington D.C. Metro AreaJoined HRSA for an opportunity to lead my own team (six content, social media and graphic design specialists) at Health and Human Services’ grant-awarding agency. Managed scope, procurement, execution and launch of digital products, including
academic journal libraries, policy campaigns and site migrations. Developed content strategies for multi-platform environments, aligning web initiatives with organizational objectives. Enhanced UX by implementing responsive design and conducting user testing to improve content discoverability and navigation. Monitored and reported on web performance metrics (Google Analytics), using insights to drive continuous improvement.
Agency CHIEFContent Management Lead at the Consumer Financial Protection Bureau
Nov. 2016 - Oct. 2018Washington D.C. Metro AreaManaged consumerfinance.gov's web content workflow, ensuring real-time communication
between content owners, internal stakeholders, graphic designers and developers. Worked in conjunction with full-time CFPB employees to produce content that informs consumers by translating complex material into a more readable and engaging form. Flexed into project manager and scrum master roles on the development team to enforce Agile methodologies and 508 compliance, develop new content templates, create and maintain
documentation, and report on sprint progress to leadership. Coordinated stakeholders across CFPB departments to implement rollouts of embargoed and
sensitive materials to the press under tight deadlines.
The Nature ConservancyCommunications Manager
Oct. 2011 - Mar. 2016Arlington, VAWrote, filmed and developed content for The Nature Conservancy’s internal communications channels highlighting the work of TNC staff and partners across the globe. Produced and curated organizational news and features on the homepage of our Sharepoint social intranet, in the weekly all-staff newsletter, and via email campaigns to the Conservancy’s more than 3,700 employees in all 50 states and more than 35 countries. In 2012, I helped build the communications strategy for the Diversity & Inclusion initiative and maintained an active role communicating about the Conservancy’s commitment to leveraging difference. Received two Coda Global Fellowships – in marketing strategy development and TNC-Micronesia communications.
Carbonfund.org Foundation, Inc.Communications Specialist
Oct. 2010 - Oct. 2011Bethesda, MDImproved readership of the company blog and newsletter by 20 percent within first five months by adopting a consistent voice and creative content approaches. Liaised with corporations like LG Electronics and Overstock.com to deliver press releases. Built social media audiences, including 1,000 added Facebook followers, for a new product. Created new and edited previously existing brochures, fact sheets and landing pages.
Sierra MagazineAssociate & Contract Editor
Jan. 2010 - Jul. 2010San Francisco Bay Area• Offered contract editor role following internship at Sierra Club’s national magazine. • Pitched and wrote 40 blogs for “The Green Life” and three short printed articles. • Oversaw new intern training, corrected magazine proofs and edited web copy. • Fact checked articles for the magazine (Circulation: 1.2 million).
AAAFreelance editor
Jul. 2009 - Jul. 2009• Chosen to copy edit AAA’s “Member Service Excellence 2009” corporate handbook.
• Organized phone conference with writer; printing cost reduced due to page cut and cover art changes.
University of Florida, Financial Affairs PublicationsEditorial supervisor
Aug. 2007 - Dec. 2009Gainesville, Florida Area• Led copyediting efforts and 30+ departmental mailings annually for 100-page guide.
• Directed editorial and graphic design teams in print publications’ scheduling and production.
The Independent Florida AlligatorFreelance Reporter, Columnist, Entertainment Staff Writer
Apr. 2006 - Oct. 2008• Held various positions at the Alligator, the largest student-run newspaper in the United States.
• Initiated interviews with celebrities, local/national musical acts, scientists, and community members.
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