Wells FargoQuality Assurance Analyst 2
Sep. 2015 - May. 2018United States• Support our Enterprise Global Service in India by providing audit feedback and answering queries via emails and virtual meetings • Mentor and develop team members regarding audits results through insightful feedback
• Develop, implement and enhance policies, procedures, and training materials to assure compliance with investor/insurer regulations, maximize efficiency and minimize monetary losses
• Train, facilitate and audit other Quality Assurance Analysts on reviewing different product types
• Research, compile, analyze, and report operational data from multiple sources including unit production, productivity, risk and quality statistics
• Participated in internal projects and system development: including testing new system interface, presenting monthly department data analysis to team members and management