Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Anglo AmericanBI Test Analyst
Jul. 2024London Area, United KingdomData Validation:
Validate data sources to ensure accuracy and reliability of data used in business intelligence applications.
Conduct thorough data quality checks to identify and rectify any inconsistencies or errors in the data. Extraction Logic Analysis:
Extract transformation logic from data applications, ensuring it aligns with business requirements and data integrity standards.
Analyse data transformation processes to understand how data is manipulated and ensure accurate representation in target tables. Data Upload and Integration:
Monitor data upload processes to ensure completeness and accuracy of data transfers. Understand Schema mapping, write code to extract and to test loads incremental and full loads. BI Test Planning and Execution:
Develop comprehensive test plans and test cases based on business requirements and data specifications.
Execute test plans, documenting any issues or discrepancies found during the testing process.
Investigate anomalies, register defects and manage reporting and ensure quick turnaround to solve issues. Collaboration and Communication:
Collaborate with data engineers, data analysts, and other stakeholders to understand data requirements and ensure accurate testing processes.
Communicate test results, findings, and recommendations to technical and non-technical stakeholders.
Documentation:
Maintain detailed documentation of test plans, test cases, and test results for future reference and auditing purposes. Document data extracts and sources, transformation logic. Testing Types:
IPT, UAT, Unit and Regression Testing etc. Compliance and Standards:
Ensure all data testing and validation processes comply with organizational standards and regulatory requirements.
Adhere to data governance policies and procedures to maintain data integrity and security.
Treescape TechnologiesBusiness Analyst
Mar. 2024Bryanston, Gauteng, South AfricaAs a versatile business professional at Treescape, a leading data analytics firm, I seamlessly integrate graphic design expertise with robust project management skills to drive strategic initiatives. My role involves overseeing critical projects, including the data model development for an exciting Biotechnology Company and leading the innovative Data Governance project. Leveraging my extensive business analytics skills, I am adept at translating complex data into actionable insights and visually compelling designs, ensuring alignment with corporate goals and client expectations. My commitment to excellence and continuous improvement propels the successful delivery of projects, fostering growth and innovation in every venture I undertake.
Anglo AmericanTest Specialist
Jun. 2021 - Feb. 2024RemoteI was a Business Analyst appointed in the capacity of a Data Development Testing Analyst to work with International Mining Concern (via contract) on Management Accounting System for Data analytics and testing within a large data testing team using my vast experience with data analytics. Work collaboratively with senior development project members to fully understand product requirements. Ensure that business requirements are met.
Identify software defects, conduct research, develop plan for resolution, and engage appropriate internal resources
Collaborate with team members on, and provide peer review of, test plans, test cases, and test data.
Work collaboratively with development team to make technical judgments based upon understanding of the business process and customer/user needs whereby a design change or modification should (or needs to be) changed.
Utilize QA best practices and perform data analysis, analyse a process from start to finish
Run smoke tests and regression tests.
Prepare appropriate test data and test scripts from requirements
Preparation and communication of test reports during test execution
Planning and effort estimation for test case execution
Plan organize and support test case creation
Coordinate test data creation with the developers and test analysts
Ensure appropriate test environment access levels
Track new/changed requirements and ensure these are addressed during testing
Escalate deviations in the plan to Test Manager
Ensure entry/exit criteria for all test phases are met in time
Ensure that project time allocated to testing are utilized efficiently and effectively
Understanding of systems engineering concepts, database models Use SQL queries for data validation and backend testing
Validating the data files from source to make sure correct data has been captured to be loaded to target tables. Software for project
Use DevOps
Use BI Power Desktop
Use SQL DSMS
Use Azure Databrics
Use SAP4Hana/BW
Confluence
Agile Project
TrueNorth GroupBusiness & Test Analyst
Jun. 2021 - Feb. 2024
Tax Consulting South AfricaFinancial Accounting Analyst
Sep. 2020 - May. 2021George, Western Cape, South AfricaFinancial Planning and Analysis:
-Assisted in developing and managing budgets and financial forecasts.
-Conducted monthly financial analysis to support strategic decision-making.
-Analyzed financial data to identify trends and variances. Reconciliation and Reporting:
-Reconciled monthly debtors and creditors accounts.
-Prepared and presented financial reports, including variance analysis and performance metrics.
-Ensured accurate and timely month-end and year-end closing processes. Banking and Cash Management:
-Managed daily banking activities, including deposits, withdrawals, and account reconciliations.
-Assisted with cash flow management to ensure sufficient liquidity. Process Improvement:
-Developed and documented Standard Operating Procedures (SOPs) for financial processes.
-Identified and implemented process improvements to enhance efficiency and accuracy.
-Assisted in implementing financial systems and tools to streamline operations. Compliance and Audit Support:
-Ensured compliance with internal controls and financial policies.
-Assisted with internal and external audits, providing necessary documentation and support.
Tax Consulting South AfricaAccountant
Feb. 2020 - Sep. 2020George, Western Cape, South AfricaDebtors Management
Collections & Accounts Receivable Reporting and Allocations
Sage Cloud Business data reporting
Santam InsuranceClaims : Administrator Salvage
Jun. 2019 - Dec. 2019Auckland Park, JohannesburgSalvage Process Management: - Oversaw the entire salvage process from initial claim assessment to final disposal. - Coordinated with repair shops, salvage agents, and auction houses to ensure timely and efficient salvage disposal. Stakeholder Coordination: - Liaised with internal teams, including claims handlers, underwriters, and legal advisors, to facilitate the salvage process. - Maintained strong relationships with external stakeholders, such as salvage buyers and service providers. Documentation and Reporting: - Maintained detailed records of all salvage activities, including asset valuations, recovery actions, and disposal outcomes. - Prepared and submitted regular reports on salvage performance, including financial metrics and process improvements. Financial Analysis: - Analyzed salvage returns and recovery costs to optimize financial outcomes. - Monitored and reported on salvage income, identifying trends and areas for improvement. Compliance and Risk Management: - Ensured compliance with industry regulations, company policies, and environmental standards in all salvage activities. - Identified and mitigated risks associated with salvage operations, including fraud prevention and asset security. Process Improvement: - Developed and implemented process improvements to enhance salvage efficiency and profitability. - Utilized Lean Six Sigma methodologies to streamline salvage workflows and reduce operational costs. Training and Development: - Provided training and support to claims handlers and new team members on salvage procedures and best practices. - Kept abreast of industry trends and advancements in salvage management techniques.
Seeff PropertiesReal Estate Agent (Intern)
Nov. 2018 - May. 2019WildernessAs an estate agent intern, I gained valuable experience in property management and administration, focusing on budget planning and managing income and expenses. My main responsibilities included: Budget Planning and Management: - Developing and managing budgets, including variable expenses (office renovations, advertising, etc.) and fixed expenses. - Facilitating tender processes where required. Supplier Relationship Management: - Coordinating with local contractors and garden services for supplier base management. - Managing contracts, drafting, and maintaining records. Property Maintenance: - Arranging cleaning of properties and other site services. - Organizing viewings and showings of properties on Sundays. Administration and Accounting: - Handling bookkeeping for my own business, including collecting rental fees and negotiating buying, selling, and leasing of properties. - Conducting cold calls for listings and managing the allocation of parking for commercial properties and letting. Marketing and Client Development: - Conducting professional photography of properties. - Keeping a logbook of experience and developing a database of plots in Wilderness and all owners. - Networking with the local community to proactively grow the customer base. Coordination with Conveyancing Attorneys: - Liaising with conveyancing attorneys regarding sales and managing the administration of properties while keeping accurate records. This experience allowed me to develop essential skills in property project management, negotiation, and customer service while enhancing my ability to work independently and as part of a team to achieve organizational goals.
OAKHURST INSURANCE COMPANY LTDSenior Claims Manager
Feb. 2018 - Sep. 2018George, Western CapeClaims Management:
Managed the end-to-end claims registration and administration processes for both personal lines and commercial claims.
Oversaw the claims handling process to ensure timely and accurate resolution of claims. Leadership:
Staff complement of 41 direct reporting.
Implemented performance management strategies to motivate and enhance the productivity of the claims team. Conducted regular training and development sessions for industry practices and regulatory requirements. Legal Oversight:
Supervised the rejection process and ensured compliance with legal standards and company policies.
Worked closely with the legal department to manage and resolve complex claims and disputes.
Ensured proper documentation and legal compliance in all claim processes. Risk Management and Fraud Detection:
Implemented and maintained risk management processes to identify and mitigate potential fraud and theft claims.
Developed and utilized data prediction and fraud detection models and tools to enhance the accuracy and efficiency of claims processing.
Established a tender process for salvage of mobile phones, devices, and non-motor items. Process Improvement:
Continuously monitored and initiated improvements in claims processes and policies.
Developed and implemented automated processes to streamline claims handling and improve efficiency.
Identified process inefficiencies and implemented Lean Six Sigma methodologies to enhance operational performance. Stakeholder Engagement:
Liaised with internal and external stakeholders, including brokers, clients, and service providers
Held bi-weekly and monthly meetings to review claims performance, discuss issues, and plan improvements. Reporting and Analysis:
Conducted basic statistical analysis to track performance variations and report on progress.
Prepared and presented bi-weekly operational performance reports to senior management.
Monitored adherence to service level agreements (SLAs) and optimized claims processes.
Santam InsuranceFinancial Analyst
Apr. 2017 - Feb. 2018Johannesburg Area, South AfricaBudgeting and Forecasting:
Managed budget planning and forecasting for core claims and insourced business.
Analyzed financial data to support monthly management committee (Manco) reports. Data Analysis:
Conducted detailed analysis of gross written premiums (GWP) and claims costs.
Identified process trends and inefficiencies in client service delivery, leading to process improvements. Reporting:
Prepared and presented monthly, quarterly, and ad hoc reports on claims volumes, productivity, and financial performance.
Developed comprehensive reports on provisions vs. final costs, salvage income, and stolen vehicle reports. Stakeholder Engagement:
Engaged with various stakeholders, including motor, non-motor, finance, and client response teams, to align on reporting requirements and improvements.
Participated in relationship-building meetings with business units. Project Management:
Led Lean Six Sigma projects, such as the Excess Discrepancy Motor Claims project, from initiation to completion.
Collaborated with project teams to implement process enhancements and track performance metrics. Process Improvement:
Analyzed claims processes to identify areas for efficiency gains and cost reductions.
Recommended and implemented improvements to claims handling and reporting procedures.
Compliance and Governance:
Ensured compliance with financial reporting standards and internal audit requirements.
Monitored and validated data to ensure high-quality information collection and storage. Accomplishments:
Successfully managed budgets and forecasts, contributing to improved financial planning and resource allocation.
Enhanced reporting accuracy and timeliness, providing valuable insights for strategic decision-making.
Led process improvement initiatives that resulted in significant operational efficiencies and cost savings.
Developed strong relationships with stakeholders, facilitating better collaboration and communication.
Santam InsuranceSantam Digital Hub: Claims Service Quality Manager Claims & Data Analyst
Sep. 2014 - Mar. 2017Auckland ParkClaims Workflow Monitoring: - Ensured adherence to claims workflow tools and processes. - Monitored the progress and processes of claims from registration to finalization. Quality Assurance and Auditing: - Conducted regular audits of claims processes to ensure compliance with company policies and industry standards. - Identified process inefficiencies and implemented corrective actions to enhance service quality. Data Analysis and Reporting: - Analyzed claims data to identify trends, inefficiencies, and areas for improvement. - Prepared and presented detailed reports on claims performance, highlighting key metrics and insights. - Utilized data to provide strategic recommendations for process improvements and cost reduction. Risk Management: - Maintained and updated the risk register, identifying and mitigating risks associated with claims processing. - Ensured that ex gratia payments and other claims activities complied with risk management policies. Stakeholder Engagement: - Collaborated with various business units and processing centers to align claims processes and improve service delivery. - Liaised with clients, brokers, and other stakeholders to resolve claims issues and enhance customer satisfaction. Training and Development: - Identified training needs and provided training to claims staff on process improvements and quality standards. - Developed and maintained standard operating procedures (SOPs) for claims processing and quality assurance. Process Improvement: - Applied Lean Six Sigma methodologies to streamline claims processes and reduce operational costs. - Implemented process improvements that led to enhanced efficiency and service quality. Project Management: - Led and participated in various ad hoc projects to improve claims handling and service delivery. - Managed special projects, such as hail damage claims workflow and other initiatives.
Santam Insurance - Corporate Sure Underwriting Managers (C-Sure)Claims Head
Mar. 2014 - Jul. 2014Centurion, GautengClaims Head at Commercial Underwriter - Buildings Comprehensive.
•Claims Repudiation committee member, make repudiation recommendations
•Claims manager of claims department establish and manage claims department in Pretoria (relocated fr Durban)
•2 Teams, Building claims (non motor) and Geyser claims
•Liaise with all stakeholders to optimise business service delivery from claims environment
•Liaise with various project managers and champions on developmental elements new software/processes etc
•Liaise with clients/brokers/binder holders on all complaints and enquiries elements
•Manage enquiries for claims and logging such enquires onto a comprehensive report for Treating customers fairly
•Manage and re-engineer claims process from cradle to grave
•Establish Procurement process •Manage external adjuster service level agreements and new suppliers’ network
•Staff recruitment
•Staff time management (Fixed term staff)
•Manage claims progress and processes
•Responsible for process implementation and maintaining service excellence
•Coaching of staff
•Budgeting and spend analysis and monitoring of spend direction.
•Manage salvage disposal Non Motor
•Quality and Risk Management, enhancement project with new Quality Management Manager •Daily meetings with staff to align strategy
•Responsible to monitor and motivate staff for top performance
•Create job descriptions and balanced score card for all staff.
•Manage online HR documentation/letters of appointment/employment offers/package modelling etc using SAP
•Create new templates and letters including wording for automated communication.
•Attend various functions and network business.
•All administrative duties in claims
Staff complement – 15
Santam Insurance - Corporate Sure Underwriting Managers (C-Sure)Team Leader : Joburg Claims Handlers
Feb. 2012 - Apr. 2012Bedfordview, Gauteng.Team Leader : Claims Handlers, Acting role additional to Claims Service Quality Manager whilst position is vacant.
Team Leader over 10 Claims Handlers, National claims for both Commercial and Personnal lines. HR and managerial admin duties. Liaise with brokers, relationship managers and area managers regarding claims.
Santam Insurance - Corporate Sure Underwriting Managers (C-Sure)Claims Service Quality Manager JHB Region
May. 2010 - Mar. 2014Aucklandpark, JHBEnsure Compliance with Policies and Proceedures.
Communicate proceedure changes, draft new Standard Operating proceedures if required (adhoc). Liaise with all stakeholders and communicate to all stakeholders.
Daily data analysis and reporting findings to management team as to ‘health’ of the branch and drill down to each claim evaluate and action corrective action and ensure speedy progress of claims from ‘cradle to grave’
Audit claims in progress (processes and quality)
Monthly reporting / presentations / reports
Standard Operating Procedures maintenance and implementation Liaise with clients and brokers with regards to process and progress enquiries
Various ad hoc
Santam Insurance - Corporate Sure Underwriting Managers (C-Sure)Personal Assistant to Head: Adjustment Services (CAS)
Aug. 2009 - Apr. 2010Illovo, GautengReporting consolidation, budgeting and implementing systems.
Santam Insurance - Corporate Sure Underwriting Managers (C-Sure)Digital Adjuster
Feb. 2009 - Aug. 2009Bedfordview Santam Digital HubClaims Assessment and Adjustment: - Reviewed and assessed non-motor claims using digital tools. - Ensured compliance with company policies and regulatory requirements. Customer Service: - Communicated with claimants and policyholders to gather information and provide updates. - Addressed and resolved customer inquiries professionally. Documentation and Reporting: - Maintained detailed records of claims activities and prepared reports for management. - Ensured all documentation complied with audit requirements. Collaboration and Coordination: - Worked with other departments to gather information and ensure seamless claims processing. - Coordinated with external service providers for repair estimates and management. Risk Management and Fraud Detection: - Identified potential fraud and conducted investigations to verify claims. - Utilized data analysis tools to detect and mitigate fraud. Training and Development: - Participated in training to stay current with industry trends and regulatory changes. - Shared best practices with colleagues to enhance department effectiveness. Accomplishments:
- Managed a high volume of non-motor claims, ensuring timely resolution.
- Improved customer satisfaction through effective communication and prompt processing.
- Contributed to the development of digital tools that enhanced efficiency.
- Played a key role in identifying and mitigating fraudulent claims
Santam Insurance - Corporate Sure Underwriting Managers (C-Sure)Admin Assitant to JHB Regional Claims Manager
May. 2006 - Jan. 2009Bedfordview/Bruma : JHB Claims Adjustment ServicesBudgeting, Reporting and System implementation, HR liaison and Claims enquiries.
Intch is a Professional Networking App for the Future of WorkSee more people like Michelle on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1027651 people
15
Data Analyst @ BK IT Technologies
26
SAP FICO CONSULTANT @ SARs
38
Entrepreneur / 3x Tech Startup / Marketing and Growth @ Morlean Trading Group
130692 people
26
SAP FICO CONSULTANT @ SARs
24
Customer Success Manager @ Tetrad IT
17
CTO / Solutions Architect