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Work Background
ArmaninoLearning Business Partner
May. 2024Austin, Texas, United StatesSpearhead L&D initiatives for the Trust practice, conducting skill analyses, designing impactful solutions, and mentoring a team of learning professionals to deliver onboarding, training, and ongoing development programs aligned with firm goals—while scaling delivery across offices, automating manual processes, and reducing administrative workload.
Management Leadership for TomorrowTech Equity Career Coach
Feb. 2023Designed and delivered blended curricula and immersive coaching experiences for tech-sector recruits, achieving a 75% placement success rate by applying rigorous evaluation metrics, personalized development planning, and collaboration with TEC X MLT Tech Prep to secure high-level executive roles.
MetaChair - GOLO Black@ATX - Employee Resource Group (ERG)
May. 2022 - Dec. 2022Austin, Texas, United States
MetaCommittee Lead - OKR Community of Practice
Mar. 2022 - Dec. 2022Austin, Texas, United StatesCommittee lead for Meta's OKR community of practice. With a membership of 150+ SMEs. The aim of the COP is to increase awareness and improve OKR usage growing the community through engagement through data analysis, discussions, fireside talks, and training interventions.
MetaChair - GOLO Black@ Employee Resource Group (ERG)
Apr. 2021 - Dec. 2022Austin, Texas, United States
MetaLearning Operations Program Manager, Global Operations
Mar. 2021 - Jan. 2023Austin, Texas, United StatesPioneered strategic initiatives and owned the lifecycle of global learning programs for GOLO, aligning training with business goals across Data & Scale, Business Integrity, and Product Data Operations. Delivered complex projects that improved efficiency by 25% and automated workflows that cut development time by 30%, generating substantial cost savings.
FacebookLearning and Development Project Manager
Dec. 2020 - Mar. 2021Developed cross-regional training strategies for global privacy teams, driving a 30% increase in adoption of privacy enablement practices. Boosted employee retention by 20% by creating blended learning programs (instructor-led and e-learning) tailored to customer-centric workflows.
Risa and Co, LLCLearning and Development Consultant
Sep. 2019A Learning and Development consulting and design service firm specializes in providing tailored learning and development solutions for small businesses and non-profit organizations.
CentricaGlobal L&D Program Manager
Jun. 2017 - Sep. 2019Tulsa, Oklahoma AreaDirected a virtual, cross-functional team of 10 to deliver enterprise-wide learning solutions, enhancing workforce capability for ~35,000 employees and improving service quality across 28 million customer accounts within Centrica’s global brands (Direct Energy, British Gas, and Bord Gáis Energy).
CentricaInterim Operations Training Manager
Jun. 2017 - Sep. 2017Tulsa, OklahomaGuided the integration of operations team to align processes and cross skill for 10 instructional design specialists. Directed the design and development of various Operations training and development projects. Provided group facilitation and individual coaching support for the business and learning and development.
CentricaChair - D&I Employee Resource Group (ERG)
Jan. 2017 - Dec. 2019Tulsa, Oklahoma, United States
CentricaLearning and Development Specialist
Apr. 2015 - Jun. 2017Tulsa, Oklahoma AreaOverhauled digital training intake process, cutting turnaround time by 30% and ensuring 95% on-time delivery of learning programs across 5 business units. Revamped customer service agent training, reducing call handle time by 45 seconds per call, enabling agents to handle 1,200+ additional calls monthly, and raising customer satisfaction scores by 8%.
Seventy Seven EnergyTraining and Development Specialist
Feb. 2012 - Dec. 2014Oklahoma City, Oklahoma AreaLed the end-to-end development of scalable training programs for SSE, aligning content with business goals and ensuring consistency across multiple field units. Authored and implemented new operational standards that drove efficiency improvements and strengthened compliance. Produced branded training assets that enhanced learner engagement and supported the professional development of ~5200 employees annually.
Oklahoma State Regents for Higher EducationInstructional Design and Training Specialist
May. 2009 - Feb. 2012Oklahoma City, Oklahoma AreaCreated high-impact training content leveraging instructional design best practices and modern technologies, delivering scalable learning assets (presentations, workbooks, handouts) that increased learner engagement and retention by ~10%. Oversaw LMS administration for ~200 employees, streamlining course creation, uploads, and performance tracking, which improved compliance reporting accuracy by 15% and enhanced learner accessibility to online training.
Oklahoma State Regents for Higher EducationVISTA Program Coordinator
Jan. 2008 - May. 2009Oklahoma City, Oklahoma Area
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