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Work Background
Florida Army National GuardExecutive Officer
Aug. 2024· Responsible for advising the Commander (930th DLD) on executive matters of day-to-day operations and training the staff to meet key objectives for annual training while overseeing 1.5 Million dollars of equipment.
· Rear detachment battalion commander (927th CSSB) for 600 + personnel in a logistics battalion; led six units in support of three hurricanes to support logistics and recovery operations for the state of Florida.
· Provide vision for battalion staff (927th CSSB) to align resources with organizational goals. As a result, enabling units to impact key metrics for over 600 personnel and 100 million dollars worth of equipment.
JPMorganChaseProduct Implementation Manager
Dec. 2023Tampa, Florida, United States· Work closely with clients and cross-functional teams to develop a general understanding of product objectives, which leads to successful payment implementations.
· Manage a portfolio of clients that generates over 1M dollars in revenue annually with an array of payment products being implemented. · Effectively communicate and manage project expectations through regular meetings, and project status reports while offering great client experience throughout the implementation process.
· Strong independent decision-making, organizational, and problem-solving skills while overseeing products being implemented and helping identify growth opportunities for our clients and team.
JPMorganChaseSr. Product Manager - VP
Aug. 2021 - Dec. 2023Tampa, Florida, United StatesSenior Product Manager-Migration Specialist
Summary - Help plan and execute the transition of Wholesale Payments clients migrating from existing platforms to new enhanced platforms. Be involved with migration activities with clients, partner with cross-functional teams, and external stakeholders. Along with overseeing key deliverables, timelines, and metrics throughout the migration. o Manage and oversee a portfolio 15+ clients with over $1 Billion in annual revenue being implemented onto the Digital Bill Payment products, resulting in clients successfully migrating onto new payment platforms o Partner with functional teams, program development, communications, and deployment teams, to drive results within the project plan and implementation of clients o Convey complex information through strong written and oral presentation to key stakeholders daily. As a result, manage client expectations in meeting objectives and supporting the product vision o Collaborate with product teams and project managers to perform gap analysis to facilitate implementation through alignment of resources, enabling successful execution of product strategy and project execution o Lead communications workstream for over 5,000 employees in the line of business generating awareness on sustainable solutions in the work environment, and positively influencing work behaviors supporting the firms Go Green initiatives o Actively support diversity, equity, and inclusion initiatives at the firm, to empower peers and foster a professional and productive work environment
JPMorganChaseClient Operations Manager
Jul. 2019 - Aug. 2021Tampa, Florida, United StatesJP Morgan Chase - Client Operations Manager o Manage and lead a team of 10+ research analysts, researching over 2K cases in 2020, resulting in optimized performance in client operations and providing solutions for stakeholders and 'Top 30 Clients' through the integration of controls, procedures, training, and collaboration o Directed system access for 60 personnel within iTake, allowing the team to perform basic and advanced research by maintaining critical access to over 30 core applications resulting in increased performance in client operations o Managed a diversity program for over 10+ personnel, by creating and implementing a platform for coworkers to share unique background and experience with the team, resulting in an inclusive and collaborative environment which enhanced performance and team cohesion o Implemented a successful transition to a virtual office space that ensured collaboration and crosstalk, resulting in increased communication and team transparency, ultimately leading to the promotion of 4 team members who were recognized for the Digital & Platform Services Quarterly Excellence Award o Enhanced resilience across 3 geographic locations, which enabled the transfer of critical skills and meeting strategic objectives for iTake, reducing cycle times and case research errors, ultimately leading to 2K researched cases, resulting in an overall increase of 17K cases o Managed a budget of $26K to allocate to top performers on the team o Assisted with the implementation of 3 new job duties in the team to enhance resiliency, resulting in improved production models
JPMorganChaseBusiness Analyst
Mar. 2017 - Jul. 2019Tampa, Florida, United Stateso Managed 15 teams and 5 applications on over 6K+ daily financial transactions totaling $2B in electronic payments, ensuring all transactions were processed correctly, resulting in zero client impact o Trained supervisor on core application to monitor direct deposit accounts of over 1 trillion dollars in financial activity, as a result, provided resiliency in monitoring the entire daily $5T Asian region o Directed and coordinated Service Level Agreements between domestic and offshore teams, collaborated and determined resources needed to resolve system errors, leading to improved efficiency and customer experience o Developed standard operating procedures for a new application, resolving inefficiencies within the team, resulting in increased utilization, communication, and productivity for 10 developmental team members o Developed a new user guide for financial reporting processes and monitoring over $2 million for liquidity positioning, resulting in increased accuracy in reporting critical financial information to senior management
Florida Army National GuardField Artillery Officer
Dec. 2016 - Jan. 2025West Palm Beach, Florida, United StatesFlorida Army National Guard - Operations and Product Owner o Liaise with Coalition Forces and Host-National Forces on employment and interoperability of field artillery for strategic operations at the Division and Corps levels o Created and aligned priorities to accomplish key objectives by commanding 50 Soldiers through training, coaching, and mentorship, resulting in $10 million-dollar complex projects for 2019 o Provided technical consulting and collaboration with Brigade staff sections on proper employment of indirect fires platforms to meet annual training goals and successful integration of Fire Supporters o Managed 200+ personnel during Hurricane Michael relief efforts, coordinating between civilians and government agencies to support 10+ countries, resulting in residents obtaining critical aid and supplies within 48 hours o Created and executed training plans to enhance team morale by providing increased opportunities for training and incentives to encourage a sense of ownership, increasing retention rate by 20%
US ArmyField Artillery Officer
Jul. 2008 - Dec. 2016Fort Polk, LAUnited States Army - Operations and Logistics o Managed, coordinated, and trained Afghan National Security Forces on effective training practices resulting in recognition as the best North of Kabul Afghanistan o Coordinating as Logistics Officer, managed over $25M worth of property and provided annual budget analysis for $5M to senior leadership, reducing $250K of liability within the organization o Lead 50+ projects, resulting in meeting or exceeding the organizations' key objectives, leading to a 100% success rate of all assigned tasks and objectives o Developed strategic planning for over 150 small unit operations in combat outposts, resulting in deterred and disrupted enemy activity with no unit fatalities o Developed over 50 comprehensive programs, leading to improved productivity by creating handouts, curricula, and one-on-one instruction to over 500 personnel, resulting in improved operational performance o Mentored over 10 officers in leadership positions, resulting in successful career enhancement and improved operations throughout the organization
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