TransnetyxCustomer & Product Solutions Specialist
Nov. 2021 - May. 2024Carlsbad, California, United States• Managed client issues from start to resolution, including prioritization and escalation
• Adapted to current business needs by remaining flexible and cross-skilling across different areas of business, demonstrating the ability to thrive in ambiguity
• Employed analytical and problem-solving skills to provide quick and accurate responses to live customer chats, e-mails, and phone calls