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Work Background
Customer & Product Solutions Specialist
TransnetyxCustomer & Product Solutions Specialist
Nov. 2021 - May. 2024Carlsbad, California, United States• Managed client issues from start to resolution, including prioritization and escalation • Adapted to current business needs by remaining flexible and cross-skilling across different areas of business, demonstrating the ability to thrive in ambiguity • Employed analytical and problem-solving skills to provide quick and accurate responses to live customer chats, e-mails, and phone calls
Technical Expert
AppleTechnical Expert
Apr. 2019 - May. 2021Carlsbad, California, United States• Provided technical support in-store, via phone, and live chat to repair and strengthen customer relationships • Assisted with management of overall Genius Room performance across 4,500+ repairs, active inventory, queue management, and scheduling • Assisted with new hire training and peer mentoring
Sales and Business Expert
AppleSales and Business Expert
Apr. 2017 - Apr. 2019Phoenix, Arizona, United States• Recognized for market-leading sales and service metrics and AppleCare attachment rates • Led in-store business workshops to engage with first-time and current business customers and introduce Apple solutions, technology, and services • Pioneered in-store mentorship program to share effective business practices and behaviors and improve business acumen among team members
Team Lead
Jenny CraigTeam Lead
Jan. 2016 - Apr. 2017Carlsbad, California, United States• Identified internal knowledge gaps and orchestrated sales training curriculum, including self-paced, virtual, and instructor-led courses, to improve sales dexterity • Fostered a team culture that prioritized the development and success of each consultant and encouraged team members to build and maintain strong working relationships • Worked independently to review client consultations and provide feedback to each team member to develop and implement effective and efficient strategies to drive business
Operations Manager
Men's WearhouseOperations Manager
Jun. 2009 - Mar. 2015Hawaiian Islands• Identified customer needs to upsell higher-value products and ensure all established sales goals were met/exceeded • Maintained a regular customer base and actively worked to develop lucrative new customer relationships • Conducted extensive market research to formulate ongoing marketing and sales strategies to increase tuxedo rental revenue • Led and mentored a team of 4 associates to improve efficiency and improve the customer experience
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