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Work Background
BNSF RailwayOperations
Jul. 2019
European Wax CenterCenter Manager
Mar. 2018 - Jul. 2018Fort Worth, Texas, United States• I drove revenue and promotions throughout the company and processed order for each store. • Managed all outside vendors and cleaning crews to maintain each location.
Pure BarreInstructor
Oct. 2017 - Dec. 2019Fort Worth, Texas, United StatesI started as a part-time and enjoyed the work atmosphere that I chose to go full time. • I diligently planned and prepared before each class as well as learned full choreography changes on a quarterly basis. • Coordinated and schedule the Pure Barre instructors’ monthly classes. • Trained and developed relationships with the cliental on a daily basis.
European Wax CenterRegional Guest Service Trainer
Mar. 2017 - Mar. 2018Fort Worth, Texas, United StatesDuring this period my stores saw a 40% increase in sales and customer satisfaction
• Trained five different locations. • Handled all the training in sales, customer service and computer program, scheduling the different locations. • Conducted the hiring and discharging of guest service employees. • Held individual evaluations as well as ran team meetings for the guest service associates at all locations, and continuous employee training programs. Then promoted to center manager.
European Wax CenterLead Guest Service Associate
Feb. 2017 - Mar. 2017Fort Worth, Texas, United StatesTop National Salesperson for 2 months • Responsible for creating the employee training schedule, customer refunds, handling complaints. Again, promoted to Regional guest service associate trainer.
European Wax CenterGuest Services Associate
Jun. 2016 - Feb. 2017Fort Worth, Texas, United StatesTop salesperson within 3 months for the store and Top regional salesperson within 6 months • Made sure that our guest was well informed and comfortable with their experience, also promoted packages and other products. Then promoted to leas guest service associate.
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