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Work Background
Senior Technical Analyst
FedExSenior Technical Analyst
Jan. 1999 - Jan. 2025 Provided technical support for existing systems and investigated issues to optimize performance and restore functionality.  Maintained high standards of quality assurance through rigorous testing cycles prior to release by following Development lifecycle and using Agile methodology.  Demonstrated strong leadership skills managing multiple projects simultaneously while meeting deadlines and identifying areas needing process improvement.  Facilitated communication between various stakeholders including developers, product managers, QA testers.  Created detailed documentation for all processes related to software development life cycle.  Participated in coding reviews proactively to ensure code adheres to best practices and industry standards.  Ensured compliance with security protocols when developing new systems or edited existing ones (SOX/HIPAA).  Built new scripts or customized existing scripts for executing testing and validation.  Participated in project teams to verify successful implementation of new systems or upgrades to existing systems.  Evaluated and implemented backup strategies based on application requirements.  Worked with external vendors in large scale building projects to maintain and eventually downsize infrastructure footprint.
Technical Analyst
FedExTechnical Analyst
Nov. 1998 - Nov. 1999
System Admin/Analyst
Internet Access GroupSystem Admin/Analyst
Jan. 1995 - Jan. 1998Altamonte Springs FLInternet Access Group (defunct) was a small internet access company in the Orlando area that provided internet access to local small businesses, co-location services, email/dialup/webhosting, etc.

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