Douglas Walsh

Senior Technical Analyst @FedEx Services

Call CenterSupport SpecialistITTechnical Support AgentCustomer ServiceHelp Desk SupportSystem AnalystDevOpsTech Support

Talented, experienced IT Professional skilled in DevSecOps, Agile methodologies, cybersecurity, network architecture, and disaster recovery, ensuring robust infrastructure and seamless project execution across diverse teams. Skills:DevSecOps, IT infrastructure, project management experience, business intelligence tools, cybersecurity, network architecture, performance optimization techniques, technical documentation writing, big data technologies, application security protocols, continuous integration practices, Agile methodology, IT security management, technical reporting, enterprise architecture, disaster recovery planning, IT risk management, hardware and software installation Tools and Platforms: Unix (RedHat, Linux, Solaris, HPUX, Windows), Netbackup – Cohesity, Veritas Cluster Filesystems, ServiceNow – PDSM, MS Office Suite (including Project), Vsphere, Scripting (Bash, sh, perl, and Python)

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Work Background

Senior Technical Analyst

FedExSenior Technical Analyst

Jan. 1999 - Jan. 2025 Provided technical support for existing systems and investigated issues to optimize performance and restore functionality.  Maintained high standards of quality assurance through rigorous testing cycles prior to release by following Development lifecycle and using Agile methodology.  Demonstrated strong leadership skills managing multiple projects simultaneously while meeting deadlines and identifying areas needing process improvement.  Facilitated communication between various stakeholders including developers, product managers, QA testers.  Created detailed documentation for all processes related to software development life cycle.  Participated in coding reviews proactively to ensure code adheres to best practices and industry standards.  Ensured compliance with security protocols when developing new systems or edited existing ones (SOX/HIPAA).  Built new scripts or customized existing scripts for executing testing and validation.  Participated in project teams to verify successful implementation of new systems or upgrades to existing systems.  Evaluated and implemented backup strategies based on application requirements.  Worked with external vendors in large scale building projects to maintain and eventually downsize infrastructure footprint.

Technical Analyst

FedExTechnical Analyst

Nov. 1998 - Nov. 1999

System Admin/Analyst

Internet Access GroupSystem Admin/Analyst

Jan. 1995 - Jan. 1998Altamonte Springs FLInternet Access Group (defunct) was a small internet access company in the Orlando area that provided internet access to local small businesses, co-location services, email/dialup/webhosting, etc.

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