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Work Background
FedEx
Senior Technical Analyst
Jan. 1999 - Jan. 2025
Provided technical support for existing systems and investigated issues to optimize performance and restore functionality. Maintained high standards of quality assurance through rigorous testing cycles prior to release by following Development lifecycle and using Agile methodology. Demonstrated strong leadership skills managing multiple projects simultaneously while meeting deadlines and identifying areas needing process improvement. Facilitated communication between various stakeholders including developers, product managers, QA testers. Created detailed documentation for all processes related to software development life cycle. Participated in coding reviews proactively to ensure code adheres to best practices and industry standards. Ensured compliance with security protocols when developing new systems or edited existing ones (SOX/HIPAA). Built new scripts or customized existing scripts for executing testing and validation. Participated in project teams to verify successful implementation of new systems or upgrades to existing systems. Evaluated and implemented backup strategies based on application requirements. Worked with external vendors in large scale building projects to maintain and eventually downsize infrastructure footprint.
FedEx
Technical Analyst
Nov. 1998 - Nov. 1999
Internet Access Group
System Admin/Analyst
Jan. 1995 - Jan. 1998
Altamonte Springs FL
Internet Access Group (defunct) was a small internet access company in the Orlando area that provided internet access to local small businesses, co-location services, email/dialup/webhosting, etc.
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Linux System Admin: Expertise & Opportunities
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