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Work Background
Product Owner (Learning & Development)
Kubrick GroupProduct Owner (Learning & Development)
Mar. 2023London, England, United Kingdom
Product Manager - Global Discovery
TicketmasterProduct Manager - Global Discovery
Aug. 2022 - Mar. 2023London, England, United Kingdom
Product Manager - Post Purchase
TicketmasterProduct Manager - Post Purchase
Dec. 2021 - Aug. 2022London, England, United Kingdom- Define and develop technology solutions for web and app instances across North America, UK/IE and 17 international markets. - Deliver various new digital products within the TM-My Account space: SafeTix, Live Chat, Ticket Transfer functionality, Phone possession check, and automated client and user support. - Work with all areas and levels of business to develop and deliver product releases across the business internally. - Communicate and maintain an in-depth understanding of both client and user needs, through stakeholder engagement, user research and ongoing analysis of performance and market data.
Product Manager
BCS, The Chartered Institute for ITProduct Manager
May. 2020 - Dec. 2021London, England Metropolitan Area- Product Lead defining the short-term and long-term product strategy. - Initiating and leading process improvement, specifically around ways of working for the Product & Research team. - Managing a team of Associate Product Managers: leading by example and developing the team skills to ensure we continue to exceed expectations. - Lead conversations with customer stakeholders, proactively bringing new insights to help direct and influence decisions in line with user needs and business objectives. - Produce reports and presentations explaining how our clients use our products to support their business needs.
Product Manager (User Experience Specialist)
Online Education Services (OES)Product Manager (User Experience Specialist)
Jun. 2018 - Dec. 2019Melbourne, Australia- Support the Product Director in the end-to-end management of digital products, maintaining the product roadmap and updating backlogs. - Oversee integration between external vendors and our internal environment, allowing us to leverage new data points and insights. - Running internal workshops, product demonstrations and training sessions, holding interviews with users and SMEs to inform user needs. Analyse and interpret data from Google Analytics, LMS/CMS backend user data, qualitative research findings and prepare visualisations into easy to understand format. - Defining stakeholder’s minimum viable products by prioritising feature requirements, creating mock-ups and developing wireframes. - Creating user journey maps documenting key touch points from on-boarding to customer advocacy. These maps worked as a key decision-making tool highlighting gaps and opportunity for growth.
Digital Community Manager
Online Education Services (OES)Digital Community Manager
Mar. 2017 - Jun. 2018Melbourne, Australia- Defining and implementing the short-term and long-term strategy for internal communications campaigns, promoting events, internal resources and high-level updates. - Work with internal teams across all levels of the business to map change projects - Collaborating with the marketing, insights, facilities team members to drive initiatives through the business according to business objectives
Student Liaison Officer
Online Education ServicesStudent Liaison Officer
Sep. 2015 - Mar. 2017Melbourne, Australia
Advertising Coordinator
Reader's Digest AssociationAdvertising Coordinator
Nov. 2011 - Jun. 2015Melbourne, Australia
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