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Work Background
Kubrick GroupProduct Owner (Learning & Development)
Mar. 2023London, England, United Kingdom
TicketmasterProduct Manager - Global Discovery
Aug. 2022 - Mar. 2023London, England, United Kingdom
TicketmasterProduct Manager - Post Purchase
Dec. 2021 - Aug. 2022London, England, United Kingdom- Define and develop technology solutions for web and app instances across North America, UK/IE and 17 international markets.
- Deliver various new digital products within the TM-My Account space: SafeTix, Live Chat, Ticket Transfer functionality, Phone possession check, and automated client and user support. - Work with all areas and levels of business to develop and deliver product releases across the business internally.
- Communicate and maintain an in-depth understanding of both client and user needs, through stakeholder engagement, user research and ongoing analysis of performance and market data.
BCS, The Chartered Institute for ITProduct Manager
May. 2020 - Dec. 2021London, England Metropolitan Area- Product Lead defining the short-term and long-term product strategy.
- Initiating and leading process improvement, specifically around ways of working for the Product & Research team.
- Managing a team of Associate Product Managers: leading by example and developing the team skills to ensure we continue to exceed expectations.
- Lead conversations with customer stakeholders, proactively bringing new insights to help direct and influence decisions in line with user needs and business objectives. - Produce reports and presentations explaining how our clients use our products to support their business needs.
Online Education Services (OES)Product Manager (User Experience Specialist)
Jun. 2018 - Dec. 2019Melbourne, Australia- Support the Product Director in the end-to-end management of digital products, maintaining the product roadmap and updating backlogs. - Oversee integration between external vendors and our internal environment, allowing us to leverage new data points and insights. - Running internal workshops, product demonstrations and training sessions, holding interviews with users and SMEs to inform user needs. Analyse and interpret data from Google Analytics, LMS/CMS backend user data, qualitative research findings and prepare visualisations into easy to understand format. - Defining stakeholder’s minimum viable products by prioritising feature requirements, creating mock-ups and developing wireframes.
- Creating user journey maps documenting key touch points from on-boarding to customer advocacy. These maps worked as a key decision-making tool highlighting gaps and opportunity for growth.
Online Education Services (OES)Digital Community Manager
Mar. 2017 - Jun. 2018Melbourne, Australia- Defining and implementing the short-term and long-term strategy for internal communications campaigns, promoting events, internal resources and high-level updates.
- Work with internal teams across all levels of the business to map change projects - Collaborating with the marketing, insights, facilities team members to drive initiatives through the business according to business objectives
Online Education ServicesStudent Liaison Officer
Sep. 2015 - Mar. 2017Melbourne, Australia
Reader's Digest AssociationAdvertising Coordinator
Nov. 2011 - Jun. 2015Melbourne, Australia
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