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Work Background
Project Manager
KNSA HospitalityProject Manager
Jun. 2023Zurich, Switzerland
Pre-opening manager
citizenM hotelsPre-opening manager
Sep. 2021 - Jun. 2023
Opening team & Brand activation
BAVETOpening team & Brand activation
Aug. 2020 - Sep. 2021Ghent, Flemish Region, Belgium
City Manager Ghent
BAVETCity Manager Ghent
Sep. 2019 - Aug. 2020
Assistant Rooms Manager
Fairmont Copley PlazaAssistant Rooms Manager
Oct. 2018 - Sep. 2019Boston, Massachusetts
Business Development Manager
SkiSwissAlpsBusiness Development Manager
Jul. 2018 - Dec. 2019Veysonnaz, Switzerland
Intern - Housekeeping Department + Talent & Culture Department
Fairmont Copley PlazaIntern - Housekeeping Department + Talent & Culture Department
Jan. 2018 - Jan. 2018Boston, Massachusetts- Successfully completed projects in HR department concerning grievances, new hire process & training sessions - Achieved positive results after effecting a Housekeeping project that served as a basis for the refurbishment of the guest rooms - Was praised by externship supervisor of Fairmont Copley Plaza for my work, through an email to Cornell University
Master Student
Cornell SC Johnson College of BusinessMaster Student
May. 2017 - May. 2018
Candidate Master in Management of Hospitality
Cornell UniversityCandidate Master in Management of Hospitality
May. 2017 - May. 2018
Skiing Instructor
Ecole Suisse de Ski VeysonnazSkiing Instructor
Dec. 2016 - Apr. 2017Veysonnaz, Switzerland• Designed well-structured skiing classes to achieve excellence in development of techniques for a young group of students • Applied Swiss hospitality standards while arranging social functions to communicate with the customers • Motivated a group of young children to assure a great holiday experience for the customers
Front Desk & Guest Service Agent
Hotel Drie EikenFront Desk & Guest Service Agent
Dec. 2015 - Sep. 2016Antwerp Area, Belgium• Provided exceptional service upon guest registration and departure • Exceeded the guests’ and general management’s expectations while going the extra mile in fulfilling guest requests • Handled reservations and complaints via telephone, in person and online, resulting in several positive TripAdvisor reviews
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