Requests
11
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Waffle House, Inc.Operations Manager
Aug. 2023Austin, Texas Metropolitan Area-I resolved employee, customer and vendor issues using strong mediation and analytical techniques.
-I helped to boost customer experiences 18% with a close eye on customer and team member interactions.
-I trained multiple high-performing teams, managed budgets and set goals to drive business operations.
KeyStaffCustomer Service Manager
Nov. 2020 - Oct. 2021Austin, Texas Metropolitan Area-Handled escalated complex or high-level issues demanding authoritative decisions or resolution.
-Resolved clients service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
-Verified records with all interactions and customers transactions.
-Researched products and prepared training on updates and changes.
Jack in the BoxOperations Manager
Mar. 2020 - Oct. 2020Killeen, Texas, United States-Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.
-Oversaw day-to-day operations at five locations, working closely with district manager to strategically manage activities and boost results.
-Gathered revenue data, contributing to budget development and forecasting.
-Supported senior managers with day-to-day operational requirements.
SubwayMulti Unit Manager
Mar. 2013 - Mar. 2020Austin, Texas Area-Maintained optimal employee coverage for business needs with well-prepared team schedules.
-Successfully identified and targeted deficiencies through regular audits and corrected root causes.
-Drove optimum organizational dynamics, financial performance and individual location growth through close collaboration with leadership at varying levels.
-Asserted optimal leadership structure and continuity by developing location leaders into district and regional management.
First Thing First Child DevelopmentAssistant Director
Jun. 2005 - Mar. 2013Killeen/Temple, Texas Area-Improved operational efficiency, quality and output with continuous management of day-to-day operations and special projects.
-I successfully oversaw essential support services, business operations and project planning.
-I supported development, implementation and evaluation of educational programs.
Intch is a Professional Networking App for the Future of WorkSee more people like Rhonda on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
489368 people
24
Data Scientist Intern @ Newell Brands
16
Program Manager @ DISH Network
18
Senior Software Engineer @ EarnIn
26941 people
17
Major Crimes Det/CFCSI (Ret.) Business Owner, MBA @ CID / U of A / Rahbuilds.com
16
Programmer @ Castro Studios
23
Director