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Work Background
JDA SoftwareCloud Project Manager/Partner Engagement Manager
Dec. 2019 - Jul. 2024Monterrey Area, Mexico• Successfully implement advanced technologies (WMS, TMS, CatMan, SCPO, DMS), driving operational excellence and achieving key business objectives. Led cloud migration projects (AWS, Azure), reducing infrastructure costs by 25% and improving system scalability by 40% from on-premise or hybrid environments.
• Coordinated multidisciplinary teams of 20+ members, ensuring on-time delivery of projects within budget.
• Ensure the correct configuration of services such as storage, networks, databases and security. Monitor the performance and scalability of the implemented solutions.
• Implemented WMS and TMS solutions, reducing operational costs by 15% and improving delivery times by 25%
• Knowledge of cloud platforms: AWS, Azure. Experience in project management tools: Jira, Microsoft Project, Monday, SalesForce.
• Improved customer satisfaction by 20% through direct follow-up and personalized service.
• I achieved BY Aware recognition by aligning solutions with customer needs and enhancing the credibility of BY Cloud Services by working closely with internal teams.
• Internal processes were optimized by improving follow-up controls and making project operations more efficient
• Customer satisfaction was achieved through the assurance of quality policies and standards in the management of customer issues
Aztek TechnolgiesIT Manager & Engineering Manager
Aug. 2015 - Dec. 2019Monterrey Area, Mexico• The management of the IT department involving the use and application of technology that streamlines processes and meets the company's objectives and as responsible for Engineering is to ensure the compliance of the realization of samples with the specifications and requirements defined by the customer
• Successfully led projects across IT and Engineering departments, ensuring alignment with organizational objectives and driving successful outcomes. Achieved 100% control in operational areas through the implementation of ERP MIE focusing on operational and financial controls, improving system reliability and compliance while developing strategic work plans aligned with business objectives.
• Achieve a 40% cost reduction in PM procurement and service improvement through implementation of IT service control procedures.
IBM MéxicoConsultant– SD SAP – American Processes MAYA Project– CEMEX
Jan. 2014 - Aug. 2015Monterrey Area, Mexico● Led SAP PSD model implementation across Central America and the Caribbean, optimized logistics and supply chain efficiency by 20%
● Defined the SAP implementation strategy for Central America and the Caribbean, overseeing deployment across all cement and concrete plants to streamline processes and enhance operational efficiency.
● Provided critical support to SAP PSD implementation teams in the Bahamas and Belize, ensuring successful deployment and adherence to project goals and timelines.
● Monitored and ensured the continuity of the Trading model for aggregate procurement across Mexico and Central America, optimizing purchasing strategies and maintaining supply chain efficiency.
● Planning, Dispatch, Trading, I/O Inventories, SAP Transportation Expenses, Railroad Dispatch, Payment to Drivers, PS, Supply Chain, Raw Materials, SRM). With an av-erage business unit of 400 RMS LATAM and 500 CEMENT LATAM
● 2 and Level 3 critical application support with 7/24 support With a monthly average of 30 process changes/improvements and a monthly average of 450 services.
MAQUINADOS E INSTALACIONES INDUSTRIALES, S.A. DE C.V. Administrative Manager / IT Project Manager
Dec. 2011 - Jan. 2014Monterrey, Nuevo León, Mexico• My experience includes the integrated management of administrative, financial and operational resources to ensure the efficient operation of the company and the achievement of strategic objectives
• Reduced operating costs by 15% through optimized purchasing and inventory management, saving $500,000 annually.
• Implemented an ERP (EnKontrol) system that improved financial visibility and reduced monthly closing times by 30%.
• Successfully managed the administration of construction projects totaling $50 million mx, meeting deadlines and budgets.
• Increased the efficiency of the administrative department by automating processes and training personnel.
Epicor Software México Product Marketing Manager
Sep. 2005 - Nov. 2011Monterrey, Nuevo León, Mexico• My expertise is focused on strategy, launching and positioning products in the market, ensuring that solutions meet customer needs and generate a positive impact on business results
• Identified new business opportunities and designed innovative marketing strategies for Epicor ERP Financial, generating $4 million per customer retention and $1 billion in new revenue. • Executed high-impact projects for over 2,000 customers annually and coordinated 15 conferences across North and Latin America. • Provided expert Level 3 support, managed SLAs, and implemented strategies to enhance service delivery and customer satisfaction.
• Collect customer feedback to improve the product and user experience. Create case studies and testimonials that support the value of the product. Participate in events and trade shows to promote the product and generate leads.
Universidad Autonoma de Nuevo LeonProfessor
Aug. 2000Monterrey Area, MexicoThroughout my 22-year career, I have taught an average of 50 students per semester in subjects such as Project Management, Process Reengineering, IT Audit, and Business Intelligence. My background includes five years of expertise in Project Management, ten years in Process Reengineering, and seven years in IT Audit, demonstrating my commitment to fostering student success and advancing technology education.
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