Carina Alemão Silva

IT Support Specialist | Helpdesk, Customer Service @Fortrevo

Bilingual Communications SpecialistChat SupportCustomer Care SpecialistCustomer ServiceHelp Desk SupportCall CenterCustomer Support RepresentativeSupport SpecialistITAppointment SetterTech SupportTranslatorTechnical Support AgentData EntryData Entry SpecialistProject ManagerAssistantAdministrative AssistantPersonal AssistantOffice AssistantDocument Processor

Carina Alemão Silva is an accomplished IT Support Specialist consultant at Mercedes-Benz Financial Services Portugal, where she has been instrumental in enhancing the company's technical infrastructure. With over fifteen years of experience in the IT industry, Carina excels in troubleshooting complex issues and implementing innovative solutions that improve operational efficiency. Known for her proactive approach and exceptional problem-solving skills, she has successfully led several projects that have streamlined customer service processes.

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Work Background

IT Support

ForTrevoIT Support

Aug. 2023Portugal

IT Support Technician - 2º line

Auchan Retail PortugalIT Support Technician - 2º line

Apr. 2018 - Aug. 2023Lisboa2º line Support to 100 stores ( including gas stations) regarding POS, self-checkouts, PC Scales, outdor payment Towers ( self-service) in gas stations, in store media ( LCDs and LED's ) price checkers, servers, pinpads. File analysis and correction of bugs, project managing, on call 24/7.

Sub-Chefe Mercado Equipamento Tecnológico

Auchan Retail PortugalSub-Chefe Mercado Equipamento Tecnológico

Oct. 2013 - Mar. 2018

Responsável Serviço Pós-Venda

Auchan Retail PortugalResponsável Serviço Pós-Venda

May. 2009 - Sep. 2013Costumer Support; RMA; Complaints Resolution;Managing of product repairs, Product installation, team and service providers.

Computer Technician

Auchan Retail PortugalComputer Technician

Feb. 2008 - May. 2009Computer diagnostics and repairs.

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