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Work Background
Palo Alto Veterans Institute for ResearchLearning & Development Project Manager
Nov. 2022RemoteManager of Staff Development and System Operations (SD&SO) team for the VA All of Us Research Program. Main responsibilities include learning & development, onboarding, participant retention communication campaigns, and system management. Learning & Development/Onboarding:
- Developed a new training curriculum for VA All of Us Research Program employees utilizing various instructional methods. Implementation of the new curriculum resulted in stronger employee comprehension and improved site performance metrics.
- Initiated a program-wide transition to a new Learning Management System (LMS) and supervised the SD&SO Team’s development and integration to the new LMS.
- Managed the SD&SO team, consisting of three (3) direct reports, who executed the remote onboarding process for 60+ new employees. - Planned and co-hosted a three (3) day in-person all staff training conference. - Continuously optimized the training program to ensure it was effective and impactful. - Developed a comprehensive manual of operations for internal usage that resulted in effective team learning and increased independence amongst direct reports. Participant Retention Campaigns: - Developed and implemented digital participant communication campaigns tailored to specific program objectives and target audiences.
- Managed communication schedules and deadlines, ensuring timely delivery of messages and materials to participants at various touch points throughout their engagement journey.
- Conducted in-depth analysis of campaign data to identify trends, patterns, and areas for optimization, resulting in an increase in completion rates. System Management:
- Led cross-functional teams in the development and execution of system improvement initiatives.
- Provided expert guidance and training to staff members on system utilization and best practices, enhancing overall productivity and effectiveness.
- Collaborated with various teams to troubleshoot technical issues.
Palo Alto Veterans Institute for ResearchProject Coordinator II
Sep. 2021 - Dec. 2022RemoteContinued work for the VA All of Us Research Program. - Independently provided expert guidance and remote training for the VA All of Us Research Program. Trainings covered system utilization, best practices, and proper protocol for 50+ staff members across 15 enrollment sites. enhancing overall productivity and effectiveness. Training audience included new and existing employees.
- Launched the updated training operations to be hosted on REDCap. Built various automations to help manage the training needs and requirements for all staff.
Boston VA Research Institute, Inc. (BVARI)Project Coordinator I
Jan. 2020 - Dec. 2022- Coordinated the onboarding and training to 20 staff members across seven (7) sites on system utilization and best practices, enhancing overall productivity and effectiveness. - Supported the onboarding and training of program employees across all enrollment sites. Included training assignment, tracking deadlines, grading quizzes, and giving final clearance for independent enrollment. - Created a training log to manage annual training deadlines for all program employees. Log was created in Excel and included overlapping functions and conditional formatting. - Recognized inefficiencies in the existing training operations and coordinated the transition to online based quizzes.
Boston VA Research Institute, Inc. (BVARI)Research Assistant
Oct. 2018 - Dec. 2019Jamaica Plain, Massachusetts- Assisted in the coordination and management of a national seven (7) site epidemiological research program funded by the National Institutes of Health.
- Designed new digital and print programmatic assets. Assisted with organizing the orders, budgets, and inventory for all sites.
Boston Medical Center (BMC)Research Assistant Intern
Jan. 2018 - May. 2018Boston, MAAssisted in the Department of Otolaryngology. This study was for patients who have acute respiratory failure and who have been both intubated and extubated during their admission to the ICU. Two swallow exams would be performed on the patient in an effort to learn more about post-extubation dysphagia (PED) and find a more accurate way of detecting it. Duties for this project include medical record review, patient screening, obtaining informed consent, assisting with bedside and FEES exams, and REDCap data entry.
Roxbury International Film FestivalBranding & Marketing Assistant
Apr. 2017 - Jul. 2019Roxbury, MACollaborated with the Branding & Marketing Coordinator to assemble gift bags and customized promotional items used at the festival.
Roxbury International Film FestivalWeb Designer
Apr. 2017 - Jun. 2019Roxbury, MADesigned a new, updated version of the festival's website used for the 2017 & 2018 festival. Coordinated with the RoxFilm Director to keep the website and social media accounts up to date.
Boston UniversityOffice Assistant
May. 2016 - May. 2018Boston, MAWorked for the Housing Office in the Terrier Card Office.
Communicated with students and faculty to issue new and replacement ID cards, provided customer service to students and parents, managed the telephone, Microsoft Excel, filed paperwork
Boston University School of MedicineOffice Assistant
Sep. 2015 - Mar. 2017Worked for the Department of Pathology and Laboratory Medicine.
Coordinated with Administrative Admin to maintain the department's website, processed invoices for various offices, ordered laboratory supplies, updated syllabi for medical school courses, maintained record of invoices, Microsoft Excel data entry with use of Macros.
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