AT&TLead Channel Marketing Manager
Aug. 2010 - Mar. 2016Business Marketing, Sales Programs Senior Project Manager New Haven, CT
Channel Activation and Readiness Project Management
• Drove hundreds of successful launches of multiple products at various readiness stages, feature enhancements, process changes and adherence initiatives, and promotions to the Business Sales Organizations. Lead in launching products, major pricing initiatives and process changes that impact any and all Business Sales Units from Global in scope to small business. This role incorporates documenting, tracking and validating readiness of key initiatives, governance on sales process, tools, contracting, training, sales & customer documentation and all sales functional areas. • Eliminated scores of launch defects over the years through clarification and implementation of streamlined processes and business practices, ensuring proper business practices compliance
• Created new Business Planning Product Retirement process job aids resulting in an optimized seller and customer experience, better understanding and seamless migration of services. Reviewed, edited and revised all hundreds of sales communications prior to their publishing in OIL, SalesOne or att.com
• Regularly recognized by peers for going above and beyond the call in our “High Five” recognition program.
• Created and managed updates on Product Portfolio pages for internal Sales Facing Roadmap web site that provides sellers clarity with regard to product planning
• Maintain gap analysis on launch scope documentation
• Quarterly planning & lifecycle initiatives to facilitate and evaluate sales communications and activation.
• Key product support in the following areas; Telepresence, Hosting and Application services, Messaging and Unified Communications, Integrated voice offers, AT&T Business Network and Smart Business Suite offers.