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Work Background
Self EmployedNotary Signing Agent
Sep. 2024
CGISenior Consultant
Jul. 2023 - Mar. 2025Dallas, Texas, United States
Kandy Communications, an AVCTechnologies companyProduct Market Manager
Jun. 2022 - Jul. 2023Stamford, Connecticut, United StatesFocusing on digital and social media, our team drives successful adoption of CPaaS, STaaS and Direct Routing as a Service through partnership with savvy communications providers across the US and beyond.
RingCentralSignature Account/Program Manager
Oct. 2020 - May. 2022Fairfield County, Connecticut, United StatesSignature Account/Program Manager
Executed special project of migrating large business customers to off a retiring VoIP Platform to AT&T Office@Hand powered by RingCentral. Acted as SPOC between contracting, onboarding and post-sale teams ensuring satisfactory customer transition.
• Managed the migration of 14,700 licenses (700 customers) resulting in more than $410K annual revenue
• Drove the flow of communication, correspondence, process improvements, escalations to keep all parties in lockstep
AT&TLead Product Marketing / Sales Enablement Manager - Voice and Collaboration
Apr. 2016 - Oct. 2020Team lead for overlay newly formed overlay, technical sales team to enhance VoIP penetration in mid-market space. Developed sales materials, customer communications, managed VoIP reference repository • Led customer meetings, drafted customer correspondence, and conducted successful demonstrations of the tool leading our sales team to 126% widget quota. Partnered with vendor to launch an on-line edition of “AT&T Collaborate” VoIP service, including developing the ordering processes and distribution of all sales and contracting documentation to ensure compliance with all privacy and CSI is protected. • Conducted CATO Compliance audit to identify and correct any non-compliant items.
AT&TLead Channel Marketing Manager
Aug. 2010 - Mar. 2016Business Marketing, Sales Programs Senior Project Manager New Haven, CT
Channel Activation and Readiness Project Management
• Drove hundreds of successful launches of multiple products at various readiness stages, feature enhancements, process changes and adherence initiatives, and promotions to the Business Sales Organizations. Lead in launching products, major pricing initiatives and process changes that impact any and all Business Sales Units from Global in scope to small business. This role incorporates documenting, tracking and validating readiness of key initiatives, governance on sales process, tools, contracting, training, sales & customer documentation and all sales functional areas. • Eliminated scores of launch defects over the years through clarification and implementation of streamlined processes and business practices, ensuring proper business practices compliance
• Created new Business Planning Product Retirement process job aids resulting in an optimized seller and customer experience, better understanding and seamless migration of services. Reviewed, edited and revised all hundreds of sales communications prior to their publishing in OIL, SalesOne or att.com
• Regularly recognized by peers for going above and beyond the call in our “High Five” recognition program.
• Created and managed updates on Product Portfolio pages for internal Sales Facing Roadmap web site that provides sellers clarity with regard to product planning
• Maintain gap analysis on launch scope documentation
• Quarterly planning & lifecycle initiatives to facilitate and evaluate sales communications and activation.
• Key product support in the following areas; Telepresence, Hosting and Application services, Messaging and Unified Communications, Integrated voice offers, AT&T Business Network and Smart Business Suite offers.
St Mary RC Church Pastoral CouncilPresident, Parish Council
Jan. 2008 - Jul. 2012Branford, CTA member since 2006, From October, 2009 through July 2012, I served as President of St. Mary Parish Pastoral Council for 2 terms of one year each. St Mary Parish Council is an advisory board to the pastor of the parish consisting of >3,000 families. Under my leadership, the council closed out a capital fund raising campaign to build and open a new parish center, replace windows in the school and renovate the interior of the church, We created an outreach program that flourishes now with assistance for homeless, CT Food Bank and a number of other organizations.
AT&TSenior Project Manager
Feb. 2006 - Jul. 2010Consumer Sales Operations Senior Project Manager New Haven, CT
Emerging Products Dish Network Television, High Speed Internet
• Lead teams on all major initiatives affecting Consumer Sales channels to ensure successful implementation.
• Responsible for keeping projects and product developments on target; defining and coordinating training requirements, communications plans, coordinating across multiple work groups.
• Oversight of Dish Escalation team of four representatives charged with resolving difficult customer experiences.
• Executed price changes netting incremental annual revenue of $7.1M
• Project managed product launch of Homezone Television Service 02/2007 obtaining best in corporation sales rates 3Q 2007
• Project managed implementation of Federal regulations requiring usage of “8-1-1” as contact number for Pipeline Safety organization “Call Before You Dig”
AT&TAssociate Director, Business Marketing
Jul. 1995 - Feb. 2006• Implemented marketing initiatives for Federal, Global and Large Business Sales, including promotions, sales incentives and product introductions
• Negotiated internal prices and contract terms on behalf of Global and Large Business client groups resulting totaling over $6M
• Led multiple, Federal bid preparations that resulted in contract awards totaling over $13M, adhering to disparate, strict bid response terms of the various federal purchasing agencies • Prepared account teams with proper recourses to work trade shows. Coordinated company participation in business events
• Led quarterly, vendor educational events for account teams
• Directed customer fulfillment communications in support of product sales for Connecticut business market
• Managed vendor change for customer fulfillment. Seamlessly coordinated cutover. Savings exceeded $100K per year
• Implemented and executed core product winback initiatives across all business segments. Recognized by SBC as Best in Class for 2004 Customer winbacks
• Led business state regulatory compliance mandates ensuring timely and clear customers notification.
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