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Work Background
Bliss DriveHead Of Operations
Mar. 2022- Shape and implement the agency's operational strategy. (EOS)
- Optimize processes and introduce productivity tools.
- Oversee financial operations and resource allocation.
- Manage operational teams and foster collaboration.
- Ensure efficient project delivery and address operational concerns.
- Monitor project progress and quality.
- Identify and mitigate operational risks.
- Manage external partners and negotiate contracts.
- Stay updated on trends and implement beneficial technologies for SEO, PPC and Web technologies
- Measure and report on key operational metrics using Power BI, Looker, Clickup, etc
- Oversee quality control processes.
- Maintain business continuity and disaster recovery plans.
Think Support Services, Inc.Head of Country Operations
Jan. 2018 - Mar. 2022- Develop and implement strategies to enhance operational efficiency and effectiveness across the country.
- Oversee the delivery of services, ensuring they meet quality standards and client expectations.
- Manage and lead various operational teams across Manila, promoting collaboration and professional development. Effectively handle executive leadership team (ELT) expectations, ensuring alignment with strategic objectives. Regularly develop and present business cases to the ELT, securing support for key initiatives and demonstrating leadership in decision-making processes.
- Supervise financial operations including budgeting, resource allocation, and cost control.
- Continuously evaluate and improve operational processes to increase productivity and reduce costs.
- Identify potential operational risks and devise strategies to mitigate them.
- Manage relationships with external partners, vendors, and other stakeholders through effective communication and negotiation.
- Monitor and report on operational performance using tools like Power BI, ensuring all key metrics align with the organization's goals.
- Implement and oversee quality control processes to maintain high service standards.
- Innovation and Technology Implementation. Stay informed about the latest industry trends and technological advancements, integrating beneficial tools and practices to enhance operations.
- Business Continuity Planning. Develop and maintain business continuity and disaster recovery plans to ensure service stability and reliability.
Think Support Services, Inc.Service Delivery Manager
Apr. 2016 - Dec. 2017Makati, Metro Manila
Melbourne SEO ServicesSpecial Projects Manager
Jun. 2015 - Jun. 2016- Managing Tasks or Projects (SEO, Adwords and Social Media)
- Managing websites (Wordpress with Divi theme)
- Managing Shopping cart setup (Infusionsoft and Stripe)
- Managing CRM (Infusionsoft, Hubspot)
- Managing Automation and Email Marketing (Infusionsoft, Aweber and Mailchimp)
- Systems Improvement (systemHub)
- Client Liaison
BlueRock DigitalDigital Project Manager
Aug. 2013 - May. 2015Managing Projects using Agile or Scrum methodology
Managing Project resources
Assigning Project tasks
Monitoring Project deadlines and costs
Managing development and implementation of projects Managing communication of projects to teams and higher management
Systems Improvement
Dovetail DevelopmentsProject Manager
Jan. 2013 - May. 2015Managing Projects
Assigning Project tasks
Monitoring Project deadlines
Systems Improvement
Managing Staff
Managing web-sites (Wordpress and Joomla)
Managing Shopping cart setup (Zoho and Infusionsoft)
Managing CRM (Zoho and Infusionsoft)
Managing Email Marketing (Infusionsoft and Google forms)
Managing Social Media Management
Managing Clients
Internet Software Systems Pty LtdProject/ SEO Manager
Apr. 2012 - Apr. 2014* Project Management using Kanban methodology (Trello)
* Sales Support & Customer Service (Zendesk and Basecamp)
* Updating and optimising websites (Wordpress and Google Webmaster tools)
* Analysing website visitors (Google Analytics)
* Shopping cart setup (Nanacast)
* Client Liaison
* Helping to prepare client Reports and Presentations
Your Property SuccessDigital Marketing Manager
Jun. 2011 - May. 2015* Updating and maintaining web-sites (Wordpress)
* Shopping cart setup (Nanacast and Infusionsoft)
* CRM Management (Infusionsoft)
* Email Marketing Campaign (Survey Monkey, Infusionsoft and Google forms)
* Newsletter publishing (Issuu and pdf)
* Social Media Management (Facebook, Linkedin, Google Plus and Twitter)
* Systems Improvement (Wiki and Company Procedures)
* Webinar Management and setup (Gotowebinar)
* Client Management
Your Small Business CoachInternet Marketer
Dec. 2010 - Mar. 2012http://www.yoursmallbusinesscoach.co.uk/ The work includes improving the existing website to make it more useful for visitors and search engines, to market ebooks, design online marketing materials, list building, improving website traffic and conversion, scheduling updates on social media sites such as Twitter, Linkedin, Facebook, Slideshare, Youtube and many more.
TTECCustomer Service Associate / Team Leader
Mar. 2009 - May. 2010Santa Rosa, Laguna, PhilippinesPrimary role is to provide excellent customer service, provide assistance for billing enquiries, troubleshoot and manipulate devices for Telstra customers in Australia.
kgbCustomer Service Associate
Mar. 2007 - Mar. 2009Santa Rosa, Laguna, PhilippinesPrimary role is to process directory assistance calls for service providers in the United States,take phone and online orders for Domino's Pizza, and sms support for information.
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