Think Support Services, Inc.Head of Country Operations
Jan. 2018 - Mar. 2022- Develop and implement strategies to enhance operational efficiency and effectiveness across the country.
- Oversee the delivery of services, ensuring they meet quality standards and client expectations.
- Manage and lead various operational teams across Manila, promoting collaboration and professional development. Effectively handle executive leadership team (ELT) expectations, ensuring alignment with strategic objectives. Regularly develop and present business cases to the ELT, securing support for key initiatives and demonstrating leadership in decision-making processes.
- Supervise financial operations including budgeting, resource allocation, and cost control.
- Continuously evaluate and improve operational processes to increase productivity and reduce costs.
- Identify potential operational risks and devise strategies to mitigate them.
- Manage relationships with external partners, vendors, and other stakeholders through effective communication and negotiation.
- Monitor and report on operational performance using tools like Power BI, ensuring all key metrics align with the organization's goals.
- Implement and oversee quality control processes to maintain high service standards.
- Innovation and Technology Implementation. Stay informed about the latest industry trends and technological advancements, integrating beneficial tools and practices to enhance operations.
- Business Continuity Planning. Develop and maintain business continuity and disaster recovery plans to ensure service stability and reliability.