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Work Background
Netbuy ConsultingSoftware PM and Instructor @ Conestoga + Loyalist Colleges
Apr. 2023Various contracts for clients, including teaching PM skills at Conestoga College and Loyalist College.
Courses include Project Planning+Quality, Risk Management, Budgeting, Enterprise Sales Capture Planning and of course Software Project Management.
Created content and activities for 3 hour lectures. Have coached hundreds of students to overcome obstacles, gain confidence and learn how to think critically in today's global business environment.
eSolutionsGroupSoftware Delivery Project Manager
Dec. 2019 - Mar. 2023Waterloo OntarioResponsible for 2.5 million dollars of project revenue.
(Full Service PM: from Client onboarding and project planning to scheduling, kickoff, delivery, extensive custom CMS training, golive, and post rollout Support transition and signoff). Clients include: City of Mississauga, Belleville, Oxford County, many upper and lower tier municipalities.
6+ Police Departments, Public Health Units, Libraries, EC Dev teams, and School Boards. At GHD my skills in Agile were pushed as at any one time, I was responsible to lead 5-7 multiple concurrent website or custom software install projects across North America plus give ongoing technical support working with our Agile Product Dev teams.
GFL Environmental Inc.Project Manager
Jul. 2019 - Dec. 2019Vaughan. OntLed Merger and Acquisition projects for GFL, working closely with Finance, Treasury, HR, IT, Telematics and Operations teams.
Bluesun Inc.Project Manager
Oct. 2017 - Apr. 2019BurlingtonManaged software install projects for Insurance Companies by guiding team of developers. Served as primary point of contact for project team. Created task lists, assigned and followed up on tasks. Coached and led meetings to overcome dev issues. Created and tracked implementation plans with stakeholders, answering questions related to design of the solution, and status while managing client expectations and internal processes. Answered or escalated issues to support team. Coordinated developer team for research and communicate corrective solution timeframes and progress back to the client. Tracked team timesheets and reconcile to project budgets.
Responsible for overseeing and consolidating overall project status reporting to executive management. Technical Details:
• eApplication, Pending, and InForce XML Feed integrations for Insurance clients such as Manulife, SunLife, etc
• New Sales Management software install projects for Insurance sales companies such as IDC, Gryphin, and Manulife Securities.
• PM for new version rollout for Canadian Tire Financial Roadside Assistance CRM + Dispatch software tool.
Prophix SoftwareImplementation Project Manager
Jan. 2016 - Dec. 2017Mississauga, OntarioSoftware Implementation Manager, responsible for teams of consultants customizing Prophix corporate performance management software. (CPM) -Led multiple concurrent software install projects across North America.
(from Client onboarding and project planning to scheduling, kickoff, delivery, golive, and post rollout project close and signoff).
-Responsible for Client relationship management to sell and grow account.
-Fast Paced Projects: Implementation and Configuration projects could last from as little as 2 weeks to 6 weeks.
-Primary contact for complex issue resolution and post golive next steps. -Assisted with SQL query troubleshooting, as well as Network/Hardware/remote access questions and issues.
Unit4ERP Project Manager
Jan. 2013 - Dec. 2016Guelph, Ontario-Led multiple concurrent Agresso ERP software install projects across North America.
Clients included Diversicare (Long-term Senior's Care homes), Salvation Army Canadian HQ, House of Commons (Federal Government). Other remote clients in the USA. Functional PM Skills:
Learned Agresso Software (ERP software configuration process). Wrote 7-10 page status reports to document project tasks complete, list risks and issues resolved; and act as record of decisions made MS-Project + Excel used to create task lists, baselined the project, tracked project metrics; and effectively managed the deviations. Fostered and built relationships to influence project teams and stakeholders, including Sponsors, client team members, and our Unit4 subject matter expert consultants. Planned ahead to anticipate risks. Managed issues thru team meetings and communicated plans to management. Got approval on tasks from managers to reduce impact on project metrics. Excellent presentation and facilitation skills to move work ahead to next step by communicating with teams and stakeholders at different levels. Created training curriculum and trained PM's on PM Methodology, Software delivery steps, and earned value metrics. Have led clients thru Change Management and Scope revisions. Followed Unit4 Delivery Methodology. Work with fellow PM’s and team members to coordinate staffing; Consultants work at multiple client sites. Past Agresso ERP Projects:
House Of Commons, Canadian Federal Government, Ottawa (14 mo) Budget 900+K --- Delivered 45K under budget
Salvation Army Canada Territory, Toronto (12 mo) Budget 500+K.
--- Delivered 180K under budget
Verve (Diversicare) Retirement Home Management, Toronto (14 mo) Budget 900+K
--- In UAT, currently 65K under budget
Direct Travel, Denver, Colorado (12 mo) Budget 250+K Past Coda Accounting Software Projects:
Sentinel Life Insurance Company, Salt Lake City, Utah, Decopac (Food/Baking importer), Minneapolis, MN
AvanadeSoftware Launch Project Manager
Nov. 2005 - Oct. 2013Toronto, Canada AreaSample of Past PM Roles: Tridel Condo Development, Social+CRM software rollout.
-Phase 1 delivery Sept 2013, Led team of 8. MS Dynamics CRM 2011. Sharepoint 2010 projects at Brookfield Asset Management:
Budget $1.1mm, team of 10, including offshore developers. Husky CRM Upgrades Project Manager (9 mo)
- Dynamics CRM upgrade project for Price Quote module integration with Sharepoint 2007
- Results: much faster Quote creation, and document management capability. CRM Update Project at Husky: Task Planning + Delivery of $1.1million worth of CRM software upgrade work delivered by team of 6.
- Balance time, cost and quality in meeting the client’s changing requirements. Avanade Internal Network Applications Project Team (Remote Teamwork leading Seattle team) (6mo)
- Created Company-wide Communication plan. - Daily Project Task Reporting for Avanade’s 12,000 seat Internal Exchange 2010 Migration.
- Temporary PM for Avanade’s Webinar+ VOIP rollout, and Livemeeting upgrades.
- Daily Project Task Reporting and Analysis. Other Client Delivery projects include Xstrata Mining, TD Bank, First Canadian Title, Presto Metrolinx. Avande PMO Lead:
Project tracking and weekly status reporting:
- With up to 20 different team leads across Canada, analyze project’s Quality of Delivery (includes Project monitoring, Scheduling, and tracking financial progress via EV/EAC stats)
- Report on all Canada Project status (Financials, Risks & Issues).
- Financial analyst for Avanade’s project financials reporting ($10 million+ Portfolio) ---------------------------------------------------------
Avanade Canada PMO Project Scheduler Role: -Coordinated Start/Stop Dates and consultant teams with input from Sales and Project teams for maximum chargeability.
-Legal contract and Work Order review to shape teams.
-Worked closely with the U.S. and Global (India and Manila) teams.
Scheduling Website Software CompanyOwner
Jun. 2004 - Sep. 2013Scheduling Software website for Shift workers. Online realtime calendar allows your staff to add/edit/report on their work. Clients include BC Hospitals, Law Offices, and other teams.
Telecom, Internet Start-up, Manufacturing, EmbeddedVarious IT Software/Network Roles
Feb. 1998 - May. 2004Contract Web Design: Identify Marketing process improvements, configuration and enhancements to existing sales lead funnels. Thorough knowledge of the software development life cycle to achieve Business Goals, with specific focus on preparation of specification and requirements documents. Strong experience in developing and integrating database-driven, 3-tier web applications. Solid working knowledge and experience in Microsoft SQL, VB, HTML, ASP integration. • Communicated with all levels of business owners, worked independently with minimum supervision.
• Translated business requirements to functional specifications and billing time estimates.
• Well organized and excellent at solving problems logically and creatively. Sample of projects: - HR Client – Launch of subscription service website: Job-Searching IT employees get access to other workers’ IT infrastructure details and can customize a technology specific job application. - Launch of medical translation assistance website. I wrote the whitepaper on large scale
software implementations, and the project justification. - Scheduling and Calendar Application for three Vancouver Hospitals’ Emergency Depts. =======================
Network Lead, PRO-CAD (2D and 3D Software), Calgary, AB (2 years) Led and Coordinated Team for Web development and Online marketing initiatives:
- Used Google Adwords and other PPC tools, wrote ads, and split tested to drive business lead building.
- Wrote email and web copy. Successful Projects:
1) Designed, wrote and implemented CRM Solution. Migrated data from Maximizer to MS Access 2000 with custom Outlook front-end and ASP reporting tools. Tight integration with MS Office means Sales, Accounting, Shipping, Tech Support and Administration all communicated more effectively.
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